General Manager

As a General Manager, you’ll put your professional and personal skills to work as you manage an entire restaurant. You’ll be responsible for bringing the most out of the Managers, Team Leaders and Team Members that work for you as they deliver excellence again and again to our customers. Being a Manager at Whataburger is an incredibly important job. You’ll serve as both a restaurant leader and a team member. You’ll work hard to serve the customers in your restaurant and to make each individual on your team reach their fullest potential.

Priority

Family Members

They are an essential part of our Whataburger Family and will be treated as such. When the family members are happy and love their job then our customers will love coming to our restaurants.

Customer Service

Make sure that all customers are leaving “Highly Satisfied”

Perform table touches and make sure that the customers know that their business is greatly appreciated.

Food Prep & Delivery

Whataburger strives to “Serve the Highest Quality Product” each and every time a food item leaves the back line.

Responsibilities

Ensure Quality Standards

No expired product

No “Hold to Sold”

Communicate Issues with Area Manager

Maintain Cleaning and Sanitation Procedures

2 Boil outs a week

Filter every 12 hours

No clutter anywhere – everything in place

All dry storage shelving on wheels – moved In/Out when needed

Family members constantly cleaning, even when it looks clean

Dumpster area spotless

Grease bin –maintained

Manager should have schedule submitted to you by 3p.m. Wednesday

Food Ordering

Approve all orders for Sygma and Flowers

Overall Management of Restaurant

Requires min employees per shift even on low volume (will be discussed with Area Manager)

Any employees that does not meet all uniform standards, including all management will be sent home, no exception.

GM work schedules will vary to what’s needed within the unit.

Request for Holiday weekend must be approved by your supervisor prior to scheduling.

Deposits must be taken to the bank Three (3) a day. No exceptions!

New hires must have all paperwork (Emcentrix completion, back office, food handlers card) prior to receiving a uniform.

Always have a positive attitude. A simply “Hi” to your employees can change their attitude for the better

Effective communication skills

Must be able to remain calm during a stressful time and keep the employees at ease

Responsible

Uniform must be presentable

Personable with employees

Able to motivate employees

Give the employees something to strive for

Ability to listen

Must be open minded

Must inspire

Must create unity

Focus on the job at hand

Willingness to learn