Experienced Customer Service Representative - Scheduling Coordinator at arenaflex

At arenaflex, we're a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers and employees. We're a leading provider of security solutions, and we're looking for a talented and customer-focused individual to join our team as a Customer Service Representative - Scheduling Coordinator.

About arenaflex

arenaflex is a dynamic and growing company that's committed to providing innovative security solutions to homes and businesses across the country. With over 50 years of experience, we've established ourselves as a trusted partner in the industry, and we're proud of our reputation for excellence. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Why Join arenaflex?

We're a company that values our employees and recognizes the importance of a positive work-life balance. That's why we offer a comprehensive benefits package, including remote work flexibility, medical, dental, and vision coverage, company-paid life and AD&D insurance, and a 401k retirement savings plan. We're also committed to providing opportunities for career growth and development, so you can advance your skills and achieve your goals.

Job Summary

As a Customer Service Representative - Scheduling Coordinator, you'll play a critical role in supporting our customers by coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. You'll be responsible for answering inbound phone calls and emails, scheduling service, and resolving customer issues in a timely and professional manner.

Responsibilities

* Coordinate with customers to schedule service work orders, including fire inspections, CO inspections, and annual recurring inspections

• Review and research accounts based on notification of trouble conditions from ADC, Alarmnet, Uplink, and other related items
• Contact customers to provide technical support and resolve issues, including warranty and device replacements
• Support field service technicians as needed
• Discuss referral programs with customers and provide information or direct them to our website
• Discuss new products and offerings with customers

Key Requirements

* High school diploma or equivalent with one to two years of relevant customer service or scheduling experience

• Creative thinking and problem-solving skills, with the ability to receive information from various sources and tie together as if putting together a puzzle
• Ability to work in a fast-paced environment and provide outstanding customer service
• Excellent communication and interpersonal skills, both verbal and written
• Ability to complete tasks accurately and within strict time constraints
• Ability to collaborate within a team-oriented environment
• Excellent attention to detail, computer, and organizational skills
• Experience with Microsoft D365 is a plus

We Offer

* Competitive compensation and career advancement opportunities

• Comprehensive "Total Rewards" package, including:

+ Remote work flexibility + Medical, dental, and vision coverage + Company-paid life and AD&D insurance + Company-paid short- and long-term disability + FSA/HSA Plans + Voluntary benefit products + 401k retirement savings plan after just 60 days + Paid time off for vacation, sick, and floating holidays + Tuition reimbursement

Our Values

* Win as a team

• Do the right thing
• Make a difference every day
• Get it done
• Think big

If you share these ideals and are passionate about delivering exceptional customer service, we'd love to hear from you! arenaflex is a Drug-Free Workplace and an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today! Apply for this job