Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex
Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between content creation teams and our internal development team. As a key member of our team, you will be responsible for providing top-notch technical support, creating reference materials, and advocating for tool improvements to ensure seamless collaboration and efficiency.
About arenaflex
arenaflex is a global leader in streaming entertainment, revolutionizing the way people consume content. With a commitment to innovation and customer satisfaction, we strive to create an exceptional experience for our users. Our team of talented engineers, developers, and content creators work together to push the boundaries of what's possible in the entertainment industry.
Job Summary
As an External Support Engineer at arenaflex, you will be the primary point of contact for content creation teams, providing technical support, creating reference materials, and escalating complex issues to our tools development team. You will work closely with cross-disciplinary teams to drive feature development, improve efficiency, and enhance quality. If you're a motivated and detail-oriented individual with a passion for problem-solving and collaboration, we encourage you to apply.
Essential Functions/Responsibilities
• Provide technical support to content/external teams in regards to use of content tools, ensuring timely resolution of issues and improving overall user experience.
- Create reference materials, including documentation, tutorials, and guides, to help external teams get up to speed with our toolset.
- Solve and debug possible issues with tools and workflows, working closely with our tools development team to resolve complex problems.
- Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA.
- Advocate for tools, workflow improvements, and suggestions from external teams, ensuring that their needs are heard and addressed.
- Partner with other engineers to develop tools and processes that improve efficiency and quality, driving innovation and collaboration.
- Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, fostering a culture of open communication and collaboration.
- Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for our team.
Skills and Abilities
• Ability to read and understand C# code, with a strong foundation in software development principles.
- Excellent written and verbal communication skills, including working with external partners and stakeholders.
- Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement.
- Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously.
- Self-motivating, with a strong work ethic and commitment to delivering high-quality results.
Education and Experience
• Bachelor's degree in Computer Science or related field, or equivalent work experience.
- Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles.
- Unity 3D game and tool development experience, with a strong foundation in game development principles.
- Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies.
- iOS and Android mobile development experience, with a strong foundation in mobile app development principles.
- 5 years' experience in delivering production-level code in a professional environment, with a strong track record of success.
Position Type/Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We understand that flexibility is essential, and we're open to discussing alternative arrangements that meet your needs.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
Why Join arenaflex?
• Collaborate with a talented team of engineers, developers, and content creators to drive innovation and excellence.
- Work on cutting-edge projects that push the boundaries of what's possible in the entertainment industry.
- Enjoy a dynamic and inclusive work environment that values diversity, equity, and inclusion.
- Receive comprehensive training and development opportunities to enhance your skills and career growth.
- Enjoy a competitive compensation package, including salary, benefits, and perks.
How to Apply
If you're a motivated and detail-oriented individual with a passion for problem-solving and collaboration, we encourage you to apply. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job