CUSTOMER CARE SPECIALIST I - ACCOUNT SERVICES

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Care Specialist I - Account Services to join our team of customer experience experts.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that connect people, businesses, and communities. With a rich history dating back to 1898, we've built a reputation for excellence, innovation, and a commitment to making a positive impact on the world around us. Our primary divisions - arenaflex Communications and arenaflex Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

The Opportunity

As a Customer Care Specialist I - Account Services, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for assessing customers' needs, suggesting products and services that meet their home and business needs, and resolving issues in a timely and professional manner. You'll work closely with internal sales reps to provide support and ensure that our customers receive the best possible service.

Key Responsibilities

* Assess customers' needs and suggest products and services that meet their home and business needs

• Adjust billing, negotiate claims, and arrange product substitutions/returns
• Manage customer concerns while meeting goals in Serving, Solving, and Selling
• Remain current on arenaflex Business products and services
• Own the customer experience
• Provide support to internal sales reps

What You'll Get

* Competitive pay and generous incentives

• Comprehensive medical benefits and 401k plan with company match
• Free Internet and discounts on other arenaflex services valued at up to $300 per month
• Generous Paid Time Off (PTO) and tuition reimbursement for academic pursuits
• Adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more
• Opportunities for career growth and development in a dynamic and innovative company
• A collaborative and inclusive work environment that values diversity and promotes a culture of empathy and understanding

Who We're Looking For

* A team player with excellent communication and interpersonal skills

• A problem-solver with a creative approach to resolving issues
• A customer-focused individual with a passion for delivering exceptional experiences
• A motivated and enthusiastic individual with a strong work ethic
• A flexible and adaptable individual who can thrive in a fast-paced, dynamic environment

Qualifications

* High school diploma or equivalent

• 6 months experience using a computer and navigating multiple screens
• 1 or more years customer service experience
• Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem solving
• Ability to learn and apply new procedures
• Good teamwork and communication skills
• Solid analytical skills to determine the best course of action to resolve issues
• Ability to work in a highly structured call center environment
• Enthusiastic and personable

Preferred Qualifications

* 1+ years experience working in a position that requires meeting sales goals

• 1-2 years experience in a customer service role, not specific to just Call Centers
• Strong aptitude for helping customers and a customer experience focus
• Ability to adapt to constant change

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application through our website, including your resume and a cover letter that highlights your skills and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. We do not discriminate on the basis of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations

arenaflex accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, arenaflex employees, arenaflex hiring manager, or send to any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes. Apply for this job