Experienced Call Center Representative – Data Entry and Customer Service Specialist

At arenaflex, we're dedicated to making a positive impact on people's lives through better health and well-being. As a leading healthcare, pharmacy, and retail organization, we're committed to delivering exceptional customer experiences and innovative solutions that drive meaningful change. We're now seeking an experienced Call Center Representative to join our team in Orlando, USA, and contribute to our mission of making a difference in the lives of our customers and patients.

About arenaflex

arenaflex is a leading healthcare, pharmacy, and retail organization with a rich legacy of prioritizing communities and individuals. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system, providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations. To best meet the needs of our customers and patients, we offer a genuine omnichannel experience, with fully integrated physical and digital platforms supported by cutting-edge technology to deliver exceptional products and services in communities across the country.

Job Summary

As an Experienced Call Center Representative, you will be responsible for providing exceptional customer service and data entry support to our customers and patients. You will work under direct management, handling high-volume customer inquiries, and utilizing our pharmacy systems to gather patient and medication information. Your primary goal will be to ensure accurate and efficient data entry, while also providing top-notch customer service and resolving any issues that may arise.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into our suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical truncations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas.
• Identify and convey issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent (GED).

• Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browser skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification office.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35/hour.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex. Apply for this job