Experienced Customer Care Specialist I - Account Services

Join arenaflex, a leading provider of innovative communication and technology solutions, as a Customer Care Specialist I - Account Services. In this role, you will be the face of arenaflex, providing exceptional customer service and support to our valued clients. As a remote opportunity, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.

About arenaflex

arenaflex is a part of the Cox family of businesses, a company that has been making its mark since 1898. We are committed to building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions, Cox Communications and Cox Automotive, are driving a new wave of innovation, powering smart cities with powerhouse broadband communications, and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

The Opportunity

As a Customer Care Specialist I - Account Services, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, and your ability to combine your training, skills, resources, and tools into superior service will make a significant impact on their experience. You will be working in a highly structured call center environment, where you will be required to meet sales goals, resolve customer concerns, and provide support to internal sales reps.

Key Responsibilities

* Assess customers' needs, suggesting products and services for their home and business needs

• Adjust billing, negotiate claims, and arrange product substitutions/returns
• Manage customer concerns while meeting goals in Serving, Solving, and Selling
• Remain current on arenaflex Business products and services
• Own the customer experience
• Provide support to internal sales reps

What's In It For You?

* Competitive pay, generous incentives, and other compensation perks (401k company match, comprehensive medical benefits, etc.)

• Free Internet, and discounts on other arenaflex services valued at up to $300 per month
• Generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more
• Good work should be rewarded, and not just with a healthy paycheck. It's our goal to make sure you feel recognized for your contributions.
• Boundless career opportunities. arenaflex provides lateral and upward movement across a cool mix of up-and-coming industries from smart home automation and greener modes of transportation to sustainable farming and clean energy.

Who You Are

* A team player who is at ease engaging with customers, capable of filling them with confidence in arenaflex

• You like a little support and structure, but you also love being able to solve challenges creatively without losing your Zen-like centeredness
• You're a problem-slaying people person who wants to work in an inclusive environment where your perspectives are valued
• You're enthusiastic and personable, with excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem-solving

Qualifications

* Minimum: + High school diploma, GED or relevant work experience + 6 months experience using a computer and navigating multiple screens + 1 or more years customer service experience + Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem-solving + Ability to learn and apply new procedures + Good teamwork and communication skills + Solid analytical skills to determine the best course of action to resolve issue + You must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV or a surrounding community within those states + Must be able to work in a highly structured call center environment

• Preferred:

+ 1 year experience working in a position that requires meeting sales goals + 1-2 years experience in a customer service role, not specific to just Call Centers + Strong aptitude for helping customers and a customer experience focus + Ability to adapt to constant change

Training and Onboarding

* Training will begin May 13th, 2024

• You will work with your Onboarding Supervisor when schedules are shared for you to select
• Our schedules are dependent on the needs of the business and when our customers need us, therefore, you will see a mix of schedules that are 8 hour and/or 10-hour schedules for you to choose from

Join the arenaflex Family

We are an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Apply Today!

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team as a Customer Care Specialist I - Account Services. Apply Job! Apply for this job