Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support

Are you a Maryland resident with a passion for helping others? Do you have a strong desire to provide exceptional customer service in a fast-paced, dynamic environment? If so, we invite you to join arenaflex, a leading provider of health insurance coverage solutions, as a Remote Call Center Customer Service Representative. At arenaflex, we're committed to delivering top-notch customer experiences that exceed our clients' expectations. As a key member of our team, you'll play a vital role in helping Maryland residents navigate the complexities of health insurance coverage, ensuring they receive the best possible solutions for themselves and their families.

About arenaflex

arenaflex is a forward-thinking organization dedicated to revolutionizing the way people access and understand health insurance coverage. With a strong presence in Maryland, we're passionate about empowering individuals to make informed decisions about their healthcare. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer service and support.

Job Summary

As a Remote Call Center Customer Service Representative, you'll be responsible for providing top-notch support to Maryland residents seeking health insurance coverage. You'll work closely with our team to ensure seamless communication, resolve customer inquiries, and provide personalized solutions to meet their unique needs. If you're a motivated, customer-focused individual with a passion for healthcare, we encourage you to apply.

Responsibilities

* Answer inbound phone calls to provide information and assistance regarding health care insurance options

• Update customer and account information as needed
• Update case records and notate purpose of call
• Utilize multiple database applications as resources
• Be open to feedback for continuous improvement and growth
• Respond to general customer inquiries
• Strive to meet performance metrics for continued professional growth opportunities

Requirements

* High school diploma or equivalent – College attendance/degree is preferred

• Strong verbal and written communication skills
• Minimum 1 year of Call Center experience
• Minimum of 1 year of healthcare experience
• Computer proficiency
• Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
• Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
• Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)
• Must be flexible, reliable, and available for occasional overtime as needed
• Must be able to pass required skill and knowledge assessment tests
• Able to commit to 3 weeks of class training without missing any time from work (days of training)
• Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work

Preferred Qualifications

* Experience with health insurance coverage and terminology

• Strong knowledge of healthcare-related policies and procedures
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills

Work Environment and Culture

As a Remote Call Center Customer Service Representative, you'll enjoy a flexible, remote work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive, inclusive work environment that fosters growth and development.

Compensation and Benefits

* Competitive hourly rate: $16.63 per day

• Full-time, 40-hour workweek
• Bonus opportunities: Refer a friend and receive $50 after they work 90 days
• Comprehensive benefits package, including:

+ Dental insurance + Health insurance + Vision insurance + Work from home flexibility

Training and Development

As a new hire, you'll participate in a comprehensive training program that includes:

• 3 weeks of class training
• 4 weeks of supervised call taking (nesting)
• Ongoing coaching and feedback to ensure your success

How to Apply

If you're a motivated, customer-focused individual with a passion for healthcare, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive, inclusive work environment that fosters growth and development for all employees. Apply for this job