Senior Manager, Business Operations eCommerce (...
Position Summary...The Senior Manager of Discovery is responsible for operating, maintaining, and evolving the discovery platforms of the eCommerce business. They will help drive and support daily operational executional asks related to helping members discover the best products on our site. They will work extensively and actively with our Search experts to drive a strategy to deliver a holistic and seamless discovery experience. In addition, they will collaborate with our Digital Merchandising and Product partners to ensure that browse shelves are optimized, while implementing personalization algorithms and AI-assisted experiences to drive the best member outcomes. We are looking for an experienced and highly-specialized eCommerce operations professional with proven know-how on operating and managing product discovery and personalization for large-scale eCommerce businesses. Not only that, they need to demonstrate strong strategic and analytical prowess, being able to drive product and algorithm development/roadmap discussions, as well as having the leadership mindset capable of balancing multiple stakeholders.What you'll do...
- Support and manage on site browse platform including researching trends, troubleshooting bugs and fixing sub-optimal browse shelf and category level pages
- Manage and drive usability and evolution of in-house platform tools, including re-ranking, boosting tools; liase between Product & Engineering as well as Digital Merchandising to drive effective build-out of browse algorithm optimization with manual interventions and toolsets
- Support and manage Browse system and business metrics; work with analytics to build and maintain performance dashboards as well as support hypothesis-building of opportunities to boost performance such as add-to-cart and conversion rate
- Own and drive personalization signals and experiences within the e-commerce experience. Build, manage, and drive COE-level alignment between Personalization Experience teams and site operations teams to test and learn and optimize member and business outcomes. Drive usage and engagement of personalization modules across the site, including Homepage, Cart & Checkout, and other shopping funnel experiences
- Test & learn while building Gen-AI & Agentic-AI powered experiences into the digital experience, leveraging semantic & conversational prompts to boost discovery of Sam's Club's best products
- At least 5 years experience operating and managing an eCommerce site operation, focused on transactability, discoverability, and optimizing the buy funnel
- At least 2 years experience supporting and managing an internal personalization & discovery engine and platforms, driving and influencing business and product strategy with Product & Engineering partners to expand the use of personalization
- Proven analytical capability and mindset, quarterbacking AB Test-and-learn, displaying comfort with large data sets, building performance analyses, and deriving actionable insights with metrics such as add-to-cart, conversion, and engagement rate
- Comfortable working in highly matrixed environments, weighing and balancing stakeholders, and making high-stake prioritization decisions