Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a subrogation company, we specialize in recovering payments on damage claims, ensuring that the party responsible pays for the damage caused. Our commitment to excellence, efficiency, and effective processes has enabled our current and future success.
Our Culture and Values
At arenaflex, we're driven by our Core Four principles: Process, Results, Culture, and Experience. We believe in celebrating each other's achievements, giving back to the community, and maintaining a healthy work-life balance. Our team is passionate about throwing company events, volunteering, and creating a comfortable and casual work environment.
Join Our Team
We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home while providing quality inbound communication services to our customers. If you're a people person with excellent communication skills, we want to hear from you!
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
* Communicate effectively while entering data accurately into a customized database
* Report underground damage to locate companies when applicable
* Provide outstanding service to customer representatives
* Analyze photos and map the correct location
* Participate in special projects as assigned
* Meet and exceed performance metrics, including talk time, not ready time, and service level
Tiered Support Bonus System
Our Tiered Support Bonus System rewards high-performing representatives with additional income. The bonus structure is based on total fees generated across CMR during the month, with bonuses paid per pay period on the paycheck following the period in which it is earned.
* Level 1: $105
* Level 2: $150
* Level 3: $205
FNOL Incentive Program
Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to the Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month, with $10 earned for each day where talk time, not ready time, and service level meet the set standard.
Requirements
* 6 months to 1-year previous customer service call center experience required
* Experience with Microsoft Teams a plus
* High School Diploma or equivalent
* Ability to type a minimum of 55 wpm, error-free
* Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
* Advanced phone and verbal communication skills
* Active listening skills
* Excellent written communication skills
* Excellent reading skills; must be able to read and follow a script
* Must be able to analyze and interpret photos to determine damage
Perks and Benefits
* Paid time off
* PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
* arenaflex pays $50/month towards your internet service cost
* arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
* Pre-employment drug screenings and criminal background checks are mandatory
* arenaflex offers a full menu of benefits, including a matched 401k
Why Join arenaflex?
* Work from the comfort of your own home
* Flexible scheduling with multiple shifts available
* Opportunity to earn additional income through our Tiered Support Bonus System and FNOL Incentive Program
* Collaborative and supportive team environment
* Comprehensive benefits package, including a matched 401k
* Paid time off and PTO accrual
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex.