Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity
Join arenaflex's Dynamic Team and Thrive in a Remote Customer Service Role
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team and work from the comfort of your own home.
About arenaflex
arenaflex is a leading provider of subrogation services, trusted by companies to recover payments on damage claims. Our mission is to provide excellent customer service to both our customers and the parties involved in a claim, helping our customers focus on their core business. We're passionate about creating a positive work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.
Our Core Four Principles
At arenaflex, we're driven by our Core Four principles: Process, Results, Culture, and Experience. These guiding principles have enabled our current and future success, and we're committed to upholding them in everything we do.
Our Culture
We're a team that values work-life balance, community involvement, and celebrating each other's achievements. We host regular company events, volunteer opportunities, and recognize the importance of giving back to our community. Join us and become part of a dynamic team that's passionate about making a difference.
The Role
As an FNOL Customer Service Representative, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our clients' property, and you'll play a critical role in ensuring that our customers receive exceptional service.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Participate in special projects as assigned
Incentives and Bonuses
* Earn a Tiered Support Bonus System based on total fees generated across CMR during the month
- Participate in the FNOL Incentive Program, which offers high-performers an opportunity to earn more per month
- Receive a daily incentive of $10 for meeting set standards on talk time, not ready time, and service level
Requirements
* 6 months to 1-year previous customer service call center experience required
- Ability to type a minimum of 55 wpm, error-free; a typing test will be required
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Experience with Microsoft Teams a plus
Education
* High School Diploma or equivalent required
Perks and Benefits
* Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
- Pre-employment drug screenings and criminal background checks are mandatory
- arenaflex offers a full menu of benefits, including a matched 401k
- arenaflex is an Equal Opportunity Employer
Apply Now
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and thrive in a remote customer service role that offers a competitive salary, incentives, and benefits. Don't miss out on this chance to take your career to the next level! Apply for this job