Customer Support Specialist

Kymbre Taekni (OPC) Private Limited is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring prompt resolution of customer inquiries primarily through calls and chat channels. As a Customer Support Specialist, you will also have the opportunity to engage in cross-selling and up-selling activities. We are looking for candidates who possess excellent communication skills, have a positive attitude, and can deliver outstanding support to our valued customers.

Job Responsibilities

• Handle customer inquiries via calls and chats, promptly addressing customer questions and concerns.
• Develop in-depth knowledge of our products and services to provide accurate information and effectively address customer queries.
• Acknowledge and resolve customer complaints, ensuring a high level of customer satisfaction.
• Provide knowledgeable assistance to customers, going the extra mile to deliver detailed information and resolve complex issues.
• Adhere to deadlines in resolving customer complaints quickly and efficiently.
• Identify and escalate customer requests to managers when faced with complex issues.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Engage in cross-selling and up-selling activities by promoting related products and services based on customer interests and previous purchases.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customer satisfaction by providing professional and efficient customer support.

Requirements and Qualifications

• Minimum qualification: 12th pass; graduates in any stream can also apply.
• Excellent written and verbal communication skills in English.
• Proficiency in using Microsoft Excel and Word is an added advantage.
• Strong problem-solving skills to identify the root cause of customer issues.
• Ability to remain calm and composed when dealing with stressed or upset customers.
• Experience working with computers and familiarity with relevant software applications.

Additional Information

• Job Types: Full-time, Part-time, Regular / Permanent, Fresher
• Part-time hours: 54 per week
• Salary: ?12,000.00 - ?17,000.00 per month
• Benefits:
  • Cell phone reimbursement
• Schedule:
  • Fixed shift
  • Night shift
  • US shift
• Supplemental pay types:
  • Performance bonus
• Ability to commute/relocate:
  • Madgaon, Goa: Reliably commute or planning to relocate before starting work (Required)

Thank you for considering a career at Kymbre Taekni (OPC) Private Limited. We look forward to reviewing your application and having you join our team as a Customer Support Specialist.