Experienced Chat Support Associate – Veterinary Community Engagement and Support
At arenaflex, we're revolutionizing the $50B+ animal health industry by empowering veterinary professionals to make informed purchasing decisions and streamline their supply ordering processes. As a growing team on a mission to modernize the industry, we're seeking an exceptionally talented and passionate Chat Support Associate to join our vibrant community of veterinary professionals.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, making it easier for them to focus on what matters most – providing exceptional care to their patients. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we're committed to delivering innovative solutions that make a meaningful impact on the lives of animals and their human caregivers.
The Role
As a Chat Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team on a mission to modernize the $50B+ animal health industry
- Work with a talented and passionate team of professionals who share your values and enthusiasm
- Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and development
- Take advantage of our comprehensive benefits package and perks
- Make a meaningful impact on the lives of animals and their human caregivers
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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