Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're building a community-driven ecosystem that brings together shopping, entertainment, and social interaction. Our mission is to create a seamless and enjoyable experience for our users, and we're looking for talented individuals to join our team.
About arenaflex
arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's constantly pushing the boundaries of what's possible in the world of livestream shopping. From fashion and beauty to electronics and collectibles, we have something for everyone. Our commitment to our values and our customers drives everything we do, and we're passionate about creating a work environment that's inclusive, supportive, and fun.
Role Overview
As an Experienced Customer Experience Agent (Overnight Shift) at arenaflex, you'll play a critical role in driving the best possible user experience through process improvement, order management, and problem-solving. You'll be responsible for ensuring that our customers receive their products as quickly as possible, and that any issues that arise are resolved promptly and professionally. Your expertise in arenaflex's product, processes, and systems will be essential in driving positive outcomes for our users.
Key Responsibilities
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all parties involved
- Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Develop in-depth knowledge of arenaflex's product, processes, and systems to drive positive outcomes for our users
- Collaborate with other departments to troubleshoot, research, and resolve open questions
- Identify opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry and motivated individual who's eager to jumpstart their career in a fast-paced environment. As a customer service professional with a passion for delivering exceptional results, you'll thrive in our dynamic and supportive team. Here are some key qualities and qualifications we're looking for:
- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Understanding of ecommerce and marketplace operations
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers and a customer-first mentality
- Proactive problem-solver and process-improver
- Knowledge of collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
As a member of our Customer Experience team, you'll be based in our Phoenix, AZ hub and will be required to be within commuting distance. Our team is passionate about delivering exceptional results and is committed to creating a work environment that's inclusive, supportive, and fun.
Compensation and Benefits
* Competitive hourly rate: $24.04/hour to $28.85/hour (inclusive of several levels)
- Benefits package includes flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, lifetime benefit for family planning, retirement plans (401k offering for Traditional and Roth accounts in the US and Pension plans internationally), and more
- Equity in arenaflex
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As an equal opportunity employer, we value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our careers page to learn more about our application process and to submit your application. Apply Now! Apply for this job