Experienced Customer Service/Quote Representative – Water and Industrial Markets

At arenaflex, we're a global organization with a passion for designing, manufacturing, and distributing innovative solutions for water and industrial markets. Our products are sold in over 100 countries, and we're committed to building great solutions for global water infrastructures. We believe in the importance of teamwork, hard work, and dedication, and we're looking for a talented Customer Service/Quote Representative to join our fast-paced team in The Woodlands, Texas.

About arenaflex

arenaflex is a leading designer, manufacturer, and distributor of gaskets, pipe sealing solutions, and other rubber products primarily for water, wastewater, stormwater, and other industrial markets. We're dedicated to providing solutions that make a difference in the lives of people around the world. Our products play a critical role in the distribution of treated water from treatment plants to homes, businesses, and individual facilities. We're proud of our commitment to excellence and our passion for innovation.

Job Summary

We're seeking an experienced Customer Service/Quote Representative to join our team in The Woodlands. This role will report to our Customer Service Manager and will require a quick learner of our vendors and products. The ideal candidate will have advanced knowledge of Excel, ERP experience, and excellent customer service skills. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

As a Customer Service/Quote Representative, you will be responsible for the day-to-day operation of customer service, including:

• Entering customer orders into the Global Shop ERP system
• Updating and allocating inventory
• Following up with customers on orders and quotes for lead times and price changes
• Managing the production of quotes, including outlining, content, required forms, deadlines, and coordination with key internal personnel
• Coordinating with salesmen and Costa Rica staff to ensure inventory levels are kept at optimum levels
• Anticipating customers' future needs and reviewing RFQs to understand their intent, requirements, details, timing, and scope
• Establishing timing plans to accomplish SOWs and performing risk analysis of projects as required
• Managing and coordinating incoming requests for proposals, prioritizing and scheduling team members to meet customer requirements

Requirements

To be successful in this role, you will need:

• A high school diploma or GED
• Excellent planning, organizational, and communication skills
• Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details
• Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude
• Strong interpersonal skills with the ability to function in a team-oriented environment
• Proficient with MS Word and PowerPoint, and utilize Excel at an advanced level
• Work well in a fast-paced, time-sensitive, and deadline-oriented environment
• Project Management training and experience is a plus
• Capable of calculating shipments with associated costs and delivery schedules, including shipment sizing

What We Offer

As a valued member of our team, you can expect:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to help you succeed in your role
• A chance to work with a global organization that makes a difference in the lives of people around the world

Work Environment and Culture

Our office in The Woodlands is a hub of innovation and collaboration. We're committed to creating a culture that values teamwork, hard work, and dedication. Our team members are passionate about delivering exceptional customer service and making a positive impact on our customers' lives. We're proud of our commitment to excellence and our passion for innovation.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all individuals. We believe that diversity and inclusion are essential to our success and are committed to fostering a culture that values and celebrates differences. Apply for this job