Service Coordinator

Role Overview The Service Coordinator is responsible for delivering a seamless client experience by combining client servicing, account coordination, and inside sales responsibilities. This role supports the full client lifecycle, from initial engagement and qualification through post-sale service and account growth. The Service Coordinator plays a key role in driving revenue through proactive sales efforts while ensuring high levels of client satisfaction and retention. Key Responsibilities 1. Client Servicing & Account Coordination Act as a primary point of contact for assigned clients, managing inquiries and service requests Coordinate with internal teams to ensure timely and accurate delivery of services Support onboarding of new clients and ensure a smooth transition post-sale Maintain regular communication with clients to ensure satisfaction and retention Proactively identify, escalate, and help resolve client concerns 2. Inside Sales & Business Development (ISS Function) Conduct outbound and inbound sales activities, including prospecting, lead follow-ups, and nurturing Qualify leads and identify client needs through discovery calls and communication Present services and recommend tailored solutions based on client requirements Assist in preparing proposals and support the sales process through to closing Identify and drive upsell and cross-sell opportunities within existing accounts Maintain and actively manage a sales pipeline to support revenue targets 3. Pipeline, CRM & Reporting Maintain accurate and up-to-date records of client interactions, opportunities, and service requests in CRM Track sales activities, pipeline progress, and service-related metrics Provide regular updates on account status, opportunities, and performance 4. Collaboration & Process Improvement Work closely with Sales, Customer Success, and Operations teams to ensure aligned execution Contribute to improving sales processes, service workflows, and client experience Provide feedback on client needs, market trends, and service enhancements Qualifications & Experience Bachelor’s degree in Business, Marketing, or a related field (preferred) 2–5 years of experience in inside sales, account management, customer service, or a similar role Proven experience in both sales and client servicing responsibilities is highly preferred Skills & Competencies Strong communication and relationship-building skills Customer-focused with a proactive, service-oriented mindset Results-driven with sales and negotiation capabilities Strong organizational and multitasking skills Problem-solving and conflict resolution abilities Ability to manage both sales targets and service expectations Proficiency in CRM systems and Microsoft Office or Google Workspace Apply To This Job