Jr CSM
Jr CSM Department: Customer Success Employment Type: Full Time Location: Vancouver Compensation: $75,000 - $95,000 / year Description ActiveState enables DevOps, InfoSec, and Development teams to improve their security posture while simultaneously increasing productivity and innovation to deliver secure applications faster. We are the only solution in the market today that offers vulnerability-free open source language packages and containers and Intelligent Remediation, which identifies which vulnerabilities to prioritize, assesses the impact of updates causing breaking changes, prioritizes what to fix first, securely builds open source packages from source, and facilitates the build and deploy process to get fixes into production quickly and easily. All from the trusted partner that pioneered and continues to lead enterprise adoption and use of open source software. We are seeking a Junior Customer Success Manager to join our team as a key advocate and support resource for our growing customer base. This is a great opportunity for someone early in their career who is passionate about technology and genuinely enjoys helping people solve real problems. You will help customers get up and running with ActiveState, work through technical challenges alongside them, and build the kind of trusted relationships that turn new users into long-term partners. You'll collaborate closely with our product, engineering, and sales teams to ensure every customer has a great experience from day one. This position is available to remote workers anywhere in North America You're someone who gets energized by helping others succeed. You may be early in your career, but you bring real curiosity about technology — you're comfortable in technical conversations and you're not afraid to dig into a problem to find the answer. You've worked in a customer-facing role before, even if briefly, and you understand what it means to be someone's go-to person when things aren't working. You're a clear communicator, patient, and organized — the kind of person who follows up, keeps notes, and makes sure nothing falls through the cracks. You have some familiarity with developer tools and CI/CD concepts — maybe you've worked with GitHub Actions, Jenkins, or Azure DevOps, or you've supported teams that do. You don't need to be a seasoned engineer, but you're comfortable asking good technical questions, understanding what you're hearing, and escalating with context when needed. You're a quick learner who's eager to build your knowledge of open source security and enterprise software workflows. If you're looking for a role where you can grow your technical depth, build real relationships with interesting customers, and have a visible impact at a company doing meaningful work — this is the right place to start.
Key Responsibilities
Customer Onboarding & Support: Guide new customers through the onboarding process, helping them effectively implement and adopt ActiveState in their development environments. Technical Acumen: Dig into customer issues by asking the right questions, gathering relevant technical details, and relaying findings clearly to our engineering and product teams. Problem-Solving: Work with customers to understand their technical challenges and identify practical solutions that fit their workflows and toolchains. Relationship Building: Develop and maintain strong, trust-based relationships with your customer contacts, becoming a reliable and responsive point of contact. Integration Support: Assist customer development teams with integrating ActiveState into their existing CI/CD pipelines and tooling, escalating to senior teammates when needed. Customer Advocacy: Capture and communicate customer feedback internally, ensuring the voice of the customer informs product improvements and priorities. Continuous Improvement: Contribute to team processes and playbooks as you learn, helping improve how we onboard and support customers over time. Technical Documentation: Help build and maintain knowledge base articles, how-to guides, and best practice documentation that empower customers to self-serve. Skills, Knowledge and Expertise 1–3 years of experience in a customer-facing role (customer success, technical support, account management, or similar). Experience using AI tools in your day-to-day workflows.(Claude, OpenAI, Manus, Perplexity) Experience using Salesforce and Jira Genuine interest in technology and software development workflows — you don't need to be a developer, but you need to be comfortable in technical conversations. Familiarity with CI/CD concepts and tools such as Jenkins, Azure DevOps, or GitHub Actions is a strong asset. Basic exposure to cloud environments (AWS, Azure, or Google Cloud) and/or APIs and system integrations. Exceptional written and verbal communication skills — you can explain things clearly to both technical and non-technical audiences. Strong organizational habits and follow-through; you manage your own workload without dropping the ball. A customer-first mindset and genuine enjoyment of helping people solve problems.
Benefits
Competitive salary and bonus plan Comprehensive benefits package and health/wellness credit program. Unlimited PTO and work-from-anywhere programs. Working for a stable and growing company that offers the environment and personal growth potential of a start-up as well as the stability of a successful business with established revenue. The chance to collaborate with a smart, considerate, enthusiastic team of people. The chance to work on a project that will change the work lives of developers around the world, including your own! Apply To This Job