Experienced Customer Service Representative – Sales (Hybrid) – Web & Cloud Application Development
At arenaflex, we're on a mission to redefine customer service and create meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of arenaflex, driving customer satisfaction and fostering loyalty. If you're passionate about delivering exceptional customer experiences and have a knack for sales, we'd love to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, with a rich history of innovation dating back nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been pioneers in making connections that change the world. At arenaflex, we help bring families, communities, and businesses together with the products and services they need to thrive every day.
Job Summary
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections. You'll also explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights and weekends
- Paid training
What We're Looking For
* Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
Join Our Team
As a member of our team, you'll enjoy amazing perks and benefits, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
At arenaflex, we believe in investing in our employees and providing opportunities for career growth and development. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations for qualified individuals with disabilities.
Apply Today!
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we'd love to hear from you! Apply today and take the first step towards a rewarding career with arenaflex. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job