Manager, Mortgage Compliance and Examinations

About The Team Zillow Group Legal and Compliance is a service-oriented organization of skilled professionals who ensure Zillow Group operates in alignment with state and federal regulatory requirements. We partner across the business to translate complex regulatory expectations into scalable, durable operational practices that support innovation and responsible growth. About The Role We are looking for a hands-on leader to own the end-to-end execution of our mortgage compliance and examination program. In this role, you will manage the team that is responsible for critical components of the Compliance Management System, including examination and audit response, issue remediation, regulatory filings, frontline compliance support, and regulatory change management oversight. You will serve as the face of the company during state and investor examinations, and you will be responsible for ensuring our responses are accurate, timely, and professional. As a strategic partner to the business, you will be responsible for closing the loop between regulatory discovery and operational reality. You will lead the charge in remediation planning and issue coordination, translating examination findings into durable policy and control changes across the company. This role requires a leader who can influence cross-functional stakeholders and build the structural accountability needed to maintain a best-in-class compliance culture. You Will Get To Lead audit and examination management

• Serve as the primary point of contact for all regulatory, investor, and internal audit engagements, establishing and maintaining consistent SOPs and standards across all engagements.
• Own the end-to-end audit lifecycle, including intake, coordination of requests, response development, stakeholder alignment, walkthroughs, delivery of regulator- and auditor-facing materials, and entrance and exit meetings.
• Lead engagement strategy, including positioning, narrative development, and response quality.
• Review, accept, challenge, and otherwise respond to audit findings, including negotiating outcomes and drafting formal responses.
• Maintain a centralized view of all issues identified in audits, exams, control tests, and other inputs.
• Provide clear, timely reporting on audit findings, opinions, and outcomes to operational teams and leadership.

Own remediation planning and issue coordination

• Collaborate to translate findings and identified deficiencies into structured remediation plans with clear ownership, timelines, and validation criteria.
• Coordinate across teams to drive progress, remove blockers, and maintain accountability.
• Help ensure issues are documented, tracked, and actively managed through resolution, and ultimately validate that corrective actions are implemented and sustainable.

Manage regulatory filings and reporting obligations

• Manage the Compliance Calendar.
• Oversee timely completion of all required regulatory and agency filings, including HMDA and production and volume reporting.
• Lead work to timely file all company renewal applications with external partners such as FHA, Fannie Mae, Freddie Mac, and the Veteran’s Administration.
• Manage the BSA/AML program workflow, including monitoring intake channels and triaging alerts, and develop final investigation reports and resulting recommendations.

Lead field support and issue intake operations

• Manage the Help Desk for handling production questions, issue resolution, and frontline compliance support, ensuring timely, accurate, and practical responses to business inquiries.
• Leverage intake trends to identify systemic issues and inform broader compliance priorities.

Maintain policy governance and control documentation

• Oversee the policy library and ensure all policies are reviewed, updated, and approved on a defined cadence.
• Coordinate with subject matter experts to ensure policies reflect current regulatory requirements and operational practices.

Support regulatory change management

• Partner across Legal, Compliance, and business teams to assess and operationalize regulatory, agency, and industry changes.
• Ensure impacts are identified, communicated, and incorporated into processes, policies, and controls.

Build and improve compliance systems and tooling

• Continuously evaluate and improve workflows, tooling, and systems used to manage audits, issues, and compliance operations.
• Partner with Product and technical teams to desig

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