Experienced Customer Service Representative – Remote Seasonal Opportunity for LA Applicants
Are you passionate about gardening and customer service? Do you have a knack for connecting with people and providing exceptional support? If so, we have an exciting opportunity for you to join our team at arenaflex as a Customer Service Representative. As a remote seasonal employee, you will have the chance to work with a fun-loving team of plant enthusiasts, provide top-notch support to our customers, and enjoy a range of benefits and perks.
About arenaflex
arenaflex is a leading provider of gardening products and services, dedicated to helping customers create a greener world through gardening. Our purpose is to "Do Good Through Gardening," and we're committed to making a positive impact on the environment and our community. As a Customer Service Representative, you will play a vital role in helping us achieve this mission by providing exceptional support to our customers and driving business growth.
Our Challenge
As a Customer Service Representative, you will be the face of arenaflex, interacting with customers through phone, email, and chat. You will need to be knowledgeable about our products and services, as well as have a passion for gardening and customer service. You will be responsible for resolving customer inquiries, providing product recommendations, and ensuring that customers have a positive experience with arenaflex.
A Day in the Life
As a remote Customer Service Representative, you will have the flexibility to work from the comfort of your own home. Here's an overview of what a typical day might look like:
- You'll start your day by clocking in and checking in with the team on Microsoft Teams.
- You'll then sign into Acumatica, our internal inventory management tool and customer database, and log into the VoIP phone system or our email program.
- You'll begin answering calls or emails to aid customers in placing new orders, checking on existing orders, adding to an order, or troubleshooting on an order they received.
- You'll have access to a range of tools and resources to help you resolve customer inquiries, including our extensive archive of knowledge on our websites and internal systems.
- You'll participate in regular quality reviews to ensure that you're meeting our high standards for customer service.
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:
- A fun-loving team of plant enthusiasts who are passionate about making a positive impact on the environment and our community.
- Discounts on all arenaflex and High Country Gardens products, so you can enjoy the benefits of gardening for yourself.
- Access to our "Culturevator" activities, which include remote events like bingo, trivia contests, and spirit week, as well as occasional in-person activities like hiking, apple picking, or garden tours.
- Access to Champlain College TruEd, which provides you with opportunities for professional development and growth.
Requirements
To be successful as a Customer Service Representative at arenaflex, you'll need to have:
- Excellent communication and customer service skills.
- A passion for gardening and customer service.
- Knowledge of our products and services.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and meet deadlines.
- High-speed internet and a quiet, private workspace.
Training and Coaching
As a new hire, you'll participate in a comprehensive training program that will equip you with the skills and knowledge you need to succeed as a Customer Service Representative. Our training program includes:
- Mandatory training days, Monday-Friday, 10am-4pm EST.
- Interactive training conducted through Microsoft Teams.
- Regular quality reviews to ensure that you're meeting our high standards for customer service.
- Ongoing coaching and support to help you grow and develop in your role.
Schedule and Overtime
As a remote Customer Service Representative, you'll have the flexibility to work a range of shifts, including:
- Full-time shifts available 8:45am-5pm Eastern or 11am-7pm Eastern.
- Saturdays and Sundays 8:45am-5pm Eastern.
- Overtime is typically available for most of the season, with a minimum of 10 hours of overtime per week during peak season (late March-early May).
Pay and Benefits
As a Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate of $14.50 per hour, as well as a range of benefits and perks, including:
- Discounts on all arenaflex and High Country Gardens products.
- Access to our "Culturevator" activities.
- Access to Champlain College TruEd.
- Opportunities for professional development and growth.
How to Apply
If you're passionate about gardening and customer service, and you're looking for a fun and rewarding opportunity, we encourage you to apply for this role. Please submit your resume to our People & Culture team, and we'll be in touch to discuss your application.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Apply for this job