Experienced Customer Solutions Representative – Construction Industry Expert

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, providing unparalleled solutions that exceed their expectations. As a key member of our customer-facing team, you'll play a vital role in shaping the customer experience, ensuring that every interaction is a positive and memorable one. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a world leader in the construction and stone industries, with a rich history spanning over three centuries. Our extensive product range includes machines, diamond tools, and accessories for cutting, sawing, drilling, and polishing floors. We're committed to innovation, re-inventing our business to create new solutions that enhance urban and green spaces. Our passion for innovation drives us to transform the way the world cares for outdoor environments.

Job Summary

As an Experienced Customer Solutions Representative at arenaflex, you'll be the primary point of contact for customers and sales reps, providing solutions to their queries and concerns. You'll be responsible for handling direct phone calls, documenting key information, and coordinating with other departments to ensure seamless customer experiences. If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Responsibilities

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Call Handling & Order Processing

+ Verbally receive information from customers to clarify the purpose of the call + Create orders, provide product information, create RGA or refer calls to the appropriate department, dealer/distributor, or sales rep + Coordinate with other departments to verify the availability of products + Recommend product selection of Equipment/Blades based on Product application

Administrative

+ Maintain CRM data + Process or respond to email correspondence from customers or sales reps + Mail catalogs to customers as requested + Retrieve and send invoices or packing lists as requested + Process credit memos/chargebacks

Issue Resolution

+ Assist customers with the resolution of miss-shipments + Communicate territory/customer problems with assigned Sales reps + Provide basic technical guidance on products + Assist with backorder resolution

Critical Functional Skills & Knowledge

* Solid working knowledge of a call reporting management (CRM) system

• Solid working knowledge of phone systems
• Ability to read schematics and illustrated parts lists
• Solid ERP system knowledge
• Working product knowledge
• Solid knowledge of Microsoft Office products, specifically Excel and Word

Education & Experience

* High school degree or equivalent

• Solid English verbal and written communication skills
• At least 2 years' previous call center environment working as a CSR
• At least 3-5 years' previous work experience balancing call center and data entry

What We Offer

* A competitive hourly rate

• A full benefits package, including medical/dental/vision insurance, at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on arenaflex products
• An education assistance program
• Paid parental leave
• Tuition assistance/student loan assistance

Work Environment & Company Culture

* arenaflex is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination.

• We prohibit discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
• We're an inclusive environment for all employees and candidates, celebrating diversity and promoting a culture of respect, empathy, and understanding.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job