Electronic Health Record Application Support I

Description Support Systems That Support Care – Join Us as an EHR Application Support Specialist Schedule: Monday - Friday 10:00am - 6:00pm. *Remote position open to Missouri residents only. As an EHR Application Support Specialist, you’ll help keep our electronic health records (EHR) systems running smoothly so our care teams can focus on what matters most—serving individuals and communities. You'll provide frontline technical support to staff across the organization, ensuring they can use our software systems effectively and confidently to deliver high-quality care and services. This is a great opportunity for someone who enjoys solving problems, supporting others, and making a meaningful impact behind the scenes. If you’re technically savvy, detail-oriented, and committed to improving user experience, this remote role is a strong fit.

Key Responsibilities

• Provide Tier I support for EHR users by troubleshooting software and application issues
• Log, track, and resolve support tickets from internal users using a ticketing system
• Test software updates and fixes, ensuring successful resolution and user satisfaction
• Analyze patterns in support requests to prevent recurring issues
• Communicate effectively with users and collaborate with the EHR team for escalated concerns
• Support application testing and user training during new software rollouts and upgrades
• Serve as part of the team's on-call rotation

Requirements, Skills, Knowledge and Expertise High School/GED required

• Bachelor’s degree preferred in computer science or related field

WORK EXPERIENCE

• At least three (3) years of equivalent work experience required if no bachelor’s degree
• Experience with troubleshooting principles, methodologies, and issue resolution techniques
• Very strong customer service orientation
• Experience working in a team-oriented, collaborative environment

OTHER

• Missouri residents only

You’ll Be A Great Fit for This Role if You:

• Are a strong communicator who can translate technical solutions into plain language
• Thrive in a fast-paced, problem-solving environment
• Are detail-focused and love tracking issues through to resolution
• Enjoy helping others feel confident and capable using technology
• Are driven by purpose and want your work to support better health outcomes

About Compass Health Network About Compass Health Network Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve. Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement. Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day. Why Join Us? Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.

We offer

• Competitive Benefits
• Opportunities for career advancement
• Personal and professional development
• Licensure supervision
• Tuition reimbursement & scholarships
• Employee Assistance Program (EAP)
• Wellness program with Xponential access
• Generous paid time off and holidays
• National Health Service Corp loan repayment eligibility*

• Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status. Your Career, Your Impact Whether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day. Ready to make a difference? We’d love to hear from you! Equal Opportunity Statement Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant. Apply tot his job Apply To this Job