Experienced Customer Service Lead – Global Logistics and Supply Chain Solutions

At arenaflex, we're passionate about making a global impact through innovative solutions and exceptional customer service. As a Customer Service Lead, you'll play a vital role in driving our mission forward by leading a team of customer service professionals and ensuring seamless tracking, load building, and customer satisfaction.

About arenaflex

arenaflex is a global freight forwarder that empowers companies to grow by expanding access to markets worldwide. With over 40 years of experience, we've built a global network of trusted partnerships in nearly every industry. Our consultative approach, combined with scalable technology and a flexible business model, enables us to customize door-to-door deliveries via sea, air, ground, and rail – on time and on budget.

Job Summary

We're seeking an experienced Customer Service Lead to join our team at arenaflex. As a key member of our customer service department, you'll be responsible for leading a team of customer service professionals, guiding them on tracking procedures, and ensuring exceptional customer satisfaction. You'll also provide training and feedback to new employees and temps, identify issues in transit, and communicate with various stakeholders to resolve challenges.

Key Responsibilities

* Lead a team of customer service professionals in day-to-day tracking, load building, spot quoting, calling drivers, sending emails, and customer updates

• Provide guidance and feedback to employees and temps regarding tracking responsibilities and training
• Communicate with Account Managers, Sales Reps, Brokerage Ops Reps, and Carrier Sales team regarding trends, tracking, breakdowns, delays, and freight security
• Collaborate with the team to track procedures, successes, and shortcomings, and assist in executing customer requirements and adjusting SOPs/training as needed
• Perform other duties as assigned
• Comply with all policies and standards

Qualifications

* High School Diploma or GED equivalent (Required)

• 2+ years of experience in customer service and/or track/trace (Required)
• 3+ years of experience in Freight forwarding, logistics, 3PL, Transportation Brokerage, or trucking company (Preferred)

Knowledge, Skills, and Abilities

* AS400 Low

• Microsoft Office Suite Medium
• Transportation Management System (TMS) Medium

What arenaflex Can Offer You

* Competitive base compensation with a wage range of $26.66-$41.41 (may vary based on geography, knowledge, skills, abilities, and experience)

• Eligibility for a bonus based on achievement of business and/or individual performance metrics (dependent on position)
• Comprehensive benefits package, including:

+ Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement + Up to 10-20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our teammates grow and develop their skills. As a Customer Service Lead, you'll have opportunities to:

• Develop leadership skills and mentor junior team members
• Collaborate with cross-functional teams to drive business growth and improvement
• Participate in training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as the company grows and evolves

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction. Our company culture is built on the principles of:

• Collaboration: We work together to achieve common goals and drive business growth.
• Innovation: We encourage creativity and experimentation to find new solutions and improve processes.
• Customer Focus: We prioritize customer satisfaction and strive to deliver exceptional service.
• Diversity and Inclusion: We celebrate our differences and promote a culture of inclusivity and respect.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job