Experienced French Bilingual Customer Support Representative – Game Support Specialist

At arenaflex, we're on a mission to revolutionize the way we interact with customers in the gaming industry. As a key member of our remote team, you'll be the face and voice of our brand, providing exceptional customer service and upholding our reputation as a leader in game support. If you're passionate about delivering top-notch support and have a flair for French, we want to hear from you!

About arenaflex

arenaflex has been at the forefront of the Customer Experience Services industry since 2007, providing innovative solutions to top brands around the globe. From customer support and content moderation to trust and safety, community management, and social media services, we've got it all covered. Our client list is a who's who of industry leaders, including Spotify, VSCO, Vimeo, and Tourism Ireland, among many others. With a presence in over 90 countries and support for over 50 languages, we're the go-to partner for companies looking to elevate their customer experience.

Job Summary

As a French bilingual Customer Support Representative, you'll be responsible for providing seamless and positive experiences for our customers across multiple channels, including tickets, phone calls, and live chats. You'll be the first point of contact for customers, handling inquiries and issues related to their accounts, functionality concerns, marketplace orders, and product launches. Your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team.

Responsibilities and Duties

* Provide voice, chat, and ticket support through a CRM tool to support gamers

• Respond to customer inquiries and requests regarding their accounts and functionality concerns
• Respond to customer inquiries and requests regarding their marketplace orders and product launches
• Provide clear and concise communication to handle escalations
• Resolve issues based on client guidelines, policies, and procedures
• Multitask in multiple browsers and browser tabs while handling customer communications
• Utilize Zendesk or other CRM experience to manage customer interactions
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction

Essential Qualifications

* French/English bilingual with excellent writing and communication skills

• Experience working in T2 gaming and product support
• Experience with a ticketing system, inbound/outbound calls, and chat support
• Ability to multitask in multiple browsers and browser tabs while handling customer communications
• Strong problem-solving skills and attention to detail
• Ability to show empathy and be apologetic when necessary
• Ability to work as part of a team and independently
• Ability to follow client policies and guidelines while remaining objective

Preferred Qualifications

* Experience working with CRM tools, such as Zendesk

• Familiarity with the gaming industry and its nuances
• Experience with social media and community management
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and critical thinking skills
• Ability to adapt to changing priorities and deadlines

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to resolve conflicts
• Ability to learn and adapt quickly to new systems and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a French bilingual Customer Support Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities within the company
• Flexible work arrangements to balance work and personal life
• Collaborative and dynamic work environment with a team of passionate professionals
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

arenaflex is a remote-first company, which means you'll have the flexibility to work from anywhere in the world. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in:

• Empowering our employees to take ownership of their work and make decisions
• Fostering a culture of collaboration, innovation, and continuous learning
• Prioritizing work-life balance and providing flexible work arrangements
• Celebrating diversity and promoting inclusivity in all aspects of our business

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Individual base pay or rate depending on factors such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills
• Opportunities for career advancement and professional growth
• Flexible work arrangements and remote work options
• Ongoing training and development opportunities
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're passionate about delivering exceptional customer experiences and have a flair for French, we want to hear from you! Apply now to join our team of passionate professionals and be part of a company that's revolutionizing the way we interact with customers in the gaming industry. Apply Job! Apply for this job