Experienced Specialty Customer Support Executive – Remote Opportunity to Drive Growth and Customer Satisfaction

At arenaflex, we're dedicated to advancing patient health and empowering clear, confident decisions through our diagnostics and drug development offerings. As a leading global life sciences company, we're committed to innovation, excellence, and customer satisfaction. We're seeking an experienced Specialty Customer Support Executive to join our Genetics and Women's Health sales team, providing exceptional support to our strategic accounts and driving new sales opportunities.

About arenaflex

arenaflex is a recognized leader in the life sciences industry, named one of Forbes's 2020 World's Best Employers and a 2021 Most Innovative Company by Fast Company magazine. Our Genetics, IVF, Donor, and Women's Health segment is a key area of focus, and we're looking for a talented individual to join our team and contribute to our continued growth and success.

Job Summary

As a Specialty Customer Support Executive, you'll report to the National Sales Director, Strategic Accounts, and provide sales-related support, reporting, and procedures to the Directors of Strategic Accounts (DSA) for select strategic accounts. This will represent approximately 75% of your job responsibilities. In addition, you'll be responsible for generating leads for increased sales opportunities within these existing strategic accounts and selected new accounts, representing approximately 25% of your job responsibilities. You'll work closely with your field counterparts to maintain and grow the selected strategic accounts through their engagement with the client.

Responsibilities

* Provide on-boarding, maintenance, and cultivation of relationships with key accounts/practices to ensure a top-level customer experience (75% of job responsibilities) + Run reports, order kits, monitor TAT, personalize requisitions, update Salesforce, EMR, and portal requests + Execute internal sales operations to establish new practices, including shipping requisitions, supplies, and kits; portal set-up and usage; develop intervention/remediation plans as needed + Build and train portals, EMR vetting and interfacing (upon request of practice)

• Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts
• Collaborate with Labcorp Division sales, operations on an as-needed basis to satisfy customer needs and support the growth of new opportunities
• Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders
• Research, contact, and secure 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports

Requirements

* Bachelor's degree, preferably in Business or Life Sciences

• Preferred 3+ years of Client Services, Account Management, or Sales Experience in the Diagnostics segment
• Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred
• Previous laboratory or diagnostics sales experience highly desired
• Excellent communication skills, both written and verbal
• Salesforce experience is preferred

What We Offer

* Competitive salary range: $73,000 - $83,000

• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan
• Opportunity to work in a dynamic and innovative environment with a leading global life sciences company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

Why Join arenaflex?

* arenaflex is a leader in the life sciences industry, recognized for our commitment to innovation, excellence, and customer satisfaction

• We offer a dynamic and supportive work environment, with opportunities for professional growth and development
• Our Genetics, IVF, Donor, and Women's Health segment is a key area of focus, and we're looking for talented individuals to join our team and contribute to our continued growth and success
• We're committed to diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees

How to Apply

If you're a motivated and experienced individual with a passion for customer support and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We welcome applications from all qualified candidates and are committed to creating a workplace that is inclusive and respectful of all employees.

Accessibility

arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. If you require accommodation during the application process or need assistance using our online tools, please visit our accessibility site or contact us at arenaflex Accessibility. Apply for this job