Experienced Field Customer Success Representative – Higher Education Territory Management

At arenaflex, we're on a mission to revolutionize the way we learn and teach. As a Field Customer Success Representative, you'll play a vital role in shaping the educational experience for students and educators across Northern California. If you're passionate about making a meaningful impact, building lasting relationships, and driving growth, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative education solutions, dedicated to empowering learners and educators worldwide. Our commitment to excellence, customer satisfaction, and continuous improvement has earned us a reputation as a trusted partner in the education industry. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, innovation, and success.

Job Summary

We're seeking an experienced Field Customer Success Representative to join our Higher Education Sales Organization in Northern California. As a key member of our team, you'll be responsible for owning customer relationships, driving product adoption, and delivering exceptional customer experiences. This role requires a strong understanding of the education industry, excellent communication skills, and a passion for building lasting relationships.

Key Responsibilities

* Act as the primary point of contact for customers, understanding their unique goals, issues, and service needs to drive product adoption and retention.

• Partner closely with Sales Representatives and the Customer Success team to build and manage customer pipelines, track progress, and grow digital usage.
• Develop and execute strategies to meet and exceed customer retention, renewal, and overall satisfaction targets.
• Manage and optimize the sales pipeline using Salesforce and Gainsight, analyzing data and metrics to identify trends, insights, and areas for improvement.
• Build strong relationships with faculty and administrators, becoming their trusted advisor for higher education course solutions and identifying new opportunities to cultivate partnerships.
• Ensure effective implementation and proper use of arenaflex technologies, delivering sales presentations to various audiences and partnering with commercial teams to drive continued value.
• Review the customer journey, product usage, and identify next steps, taking a consultative approach to help clients overcome issues and achieve goals.
• Prioritize tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals.

Requirements

* 5+ years of sales or customer success experience, including managing sales pipelines and delivering results on KPIs and quotas.

• Instructional Design experience in Higher Education, Instructional experience within Higher Education (professor, lecturer, or TA), or work experience in communications, marketing, sales, account management, or customer success capacity.
• A Bachelor's Degree, advanced degree in education or educational technology preferred.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Ability to troubleshoot technology issues and support digital offerings.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

What We Offer

* Competitive salary range: $60,000 - $85,000 annually, with base pay offered may vary depending on job-related knowledge, skills, experience, and location.

• Annual sales incentive plan as part of the compensation package.
• Full range of medical and/or other benefits, depending on the position offered.
• Collaborative and dynamic work environment that fosters growth, innovation, and success.
• Opportunities for professional development and career growth.
• Recognition and rewards for outstanding performance and contributions.

Why Join arenaflex?

At arenaflex, we're passionate about making a meaningful impact in the education industry. We believe that everyone deserves access to quality education, and we're committed to providing innovative solutions that empower learners and educators worldwide. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, innovation, and success.

How to Apply

If you're a motivated and results-driven professional with a passion for education and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Remote Work Policy

This is a full-remote job, and candidates must be located in the Northern California territory to be considered. The role requires travel (10-15% overnight dates throughout the year / daily travel throughout assigned district) to meet with professors and administration on-site.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. The information provided is subject to change, and arenaflex reserves the right to modify or cancel the job posting at any time. Apply for this job