Experienced Customer Experience Agent – Western New York at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Agent in our Western New York region, you'll play a vital role in achieving this goal by providing top-notch support to our retail customers through inbound calls. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we'd love to hear from you.

About arenaflex

arenaflex is a leading financial institution in Western New York, committed to helping our customers achieve their financial goals. With a rich history of innovation and community involvement, we're proud to offer a wide range of banking services, including retail banking, debit cards, digital banking, and business banking and treasury management. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our team.

Responsibilities

As a Customer Experience Agent at arenaflex, you'll be responsible for managing inbound calls in a timely manner, providing accurate and complete information to customers, and promoting our products and services to drive growth and customer satisfaction. Your key responsibilities will include:

• Managing inbound calls in a timely manner in a multi-bank environment
• Receiving and processing telephone service requests, including retail banking, debit cards, digital banking, and business banking and treasury management
• Demonstrating and promoting a 100% commitment to providing a best-in-class experience for our internal and external customers
• Maintaining thorough knowledge of arenaflex procedures, policies, and banking regulations
• Providing accurate, valid, and complete information to customers using the right methods and tools available
• Meeting personal and customer care center team targets and call handling quotas
• Following all arenaflex policies and procedures as set forth in the Employee Handbook
• Performing other related duties as assigned or directed
• Promoting and cross-selling bank products and services to customers and prospects; actively participating in the department's digital referral program
• Working rotating shifts, weekends, and holidays as required; schedule subject to change based on department needs and customer demand

Qualifications

To succeed as a Customer Experience Agent at arenaflex, you'll need:

• A High School Diploma or equivalent
• At least one year of experience in banking or finance; call center experience is preferred
• Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communication skills, and a high analytical ability
• Assertiveness with the ability to influence others; effective verbal and written communication skills
• Ability to work in a fast-paced, multiple-task environment with a high-disruption rate
• Conflict resolution skills with minimum negative impact on all parties
• Ability to work independently, prioritize work to meet goals in all areas
• Self-starter with forward-thinking capabilities and good organizational skills
• Proficient in Microsoft Word and Excel
• Care Center software experience is desirable

Benefits

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) match and profit-sharing program
• Paid Time Off and 11 holidays per year
• Tuition reimbursement
• Free parking throughout the arenaflex campus
• Employee referrals program

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy a dynamic and fast-paced work environment, with opportunities to learn and grow in a collaborative and innovative culture. We're proud to be an equal employment opportunity employer, committed to diversity and inclusion in all aspects of our business.

Compensation and Perks

We offer a competitive hourly rate of $17.00 - $18.00 per hour, depending on experience.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and supportive team, please submit your application through our website. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status, or status in any group protected by federal, state, or local law.

Apply Now!

Apply Job! Apply for this job