Experienced Customer Relationship Representative - Remote Seasonal Opportunity
Join arenaflex, a leading provider of Proven Winners plants in the U.S., as we continue to grow and expand our eCommerce department. Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Relationship Representative to join our remote team on a seasonal basis. As a key member of our eCommerce department, you will be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.
About arenaflex
arenaflex is one of Carleton, Michigan's best-kept secrets, and we're proud to be the co-founder and largest provider of Proven Winners plants in the U.S. Over the past 8 years, we've built a thriving eCommerce department, doing business online as Proven Winners Direct. Our business is growing, and we're looking for talented individuals like you to join our team.
Key Responsibilities
As a Customer Relationship Representative, you will be responsible for:
- Providing outstanding customer service to all eCommerce customers via phone, email, and chat
- Developing and maintaining good customer relations by acting as their resource, champion, problem solver, and in-house advocate
- Tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
- Ordering replacement plants for customers
- Actively participating in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
- Exceeding service level expectations with all internal and external customers
Essential Qualifications
* Minimum 2 years of experience in a customer service role or similar position
- Minimum 2 years of experience with Microsoft Office
- Salesforce experience is a plus, but not a necessity
- Relevant college coursework preferred
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Preferred Qualifications
* Experience in the gardening or eCommerce industry
- Knowledge of Proven Winners plants and products
- Experience with CRM software and statistical data reporting
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
arenaflex Values
At arenaflex, we live by our core values:
- Row Together: We serve each other with dignity and professionalism, creating an environment of mutual trust and respect.
- Do The Right Thing: We make ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other.
- Look Around Corners: We take calculated risks, simplify processes, and approach new ideas with a growth mindset.
- Embrace Challenges: We anticipate and attack challenges to meet goals and honor commitments.
- Live Long & Prosper: We create and maintain a safe and healthy facility, seeking harmony between personal and professional time.
- Reach For The Stars: We take pride in producing the highest quality products and services that exceed our customers' expectations.
What We Offer
* Competitive hourly rate of $16.50 per hour, with opportunities for advancement and increased compensation
- Flexible scheduling options, including part-time and full-time seasonal positions
- Opportunity to work from home and enjoy a work-life balance
- Comprehensive training and support to ensure your success in the role
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Opportunities for professional growth and development, including training and education programs
How to Apply
If you're a motivated and customer-focused individual with a passion for gardening and eCommerce, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* What makes you a great fit for this role?
- Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
- Do you reside in Michigan or Ohio?
- Do you know that this is a seasonal position, lasting around 6 months?
Experience
* Customer service: 2 years (Required)
Work Location
* Remote
Job Types
* Full-time, Part-time, Temporary, Seasonal
Pay
* From $16.50 per hour
Expected hours
* 20 - 40 per week
Shift
* 4 hour shift
- 8 hour shift
- Day shift
Benefits
* Work from home
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