Experienced Customer Support Specialist – Chats and Tickets – LATAM

Are you a customer support expert with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex, a global leader in managed digital engagement services, is seeking a highly skilled Customer Support Specialist to join our team of talented Mods.

About arenaflex

arenaflex is a global provider of managed digital engagement services, partnering with top-tier brands across the globe to deliver exceptional customer experiences. Our team of 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

Job Summary

As a Customer Support Specialist, you will be the face of arenaflex, providing top-notch support to our clients' customers through chats and tickets. You will be responsible for resolving customer concerns, providing product information, and ensuring that every interaction is a positive one. If you're a team player with a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

* Provide exceptional customer support through chats and tickets, resolving customer concerns and providing product information in a timely and professional manner

• Utilize your problem-solving skills to resolve complex customer issues, escalating as necessary to ensure customer satisfaction
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date on product knowledge and features to provide accurate and helpful information to customers
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* 1+ year of experience in customer support, preferably in a high-volume environment

• Fluency in English, both written and spoken
• Experience working with company escalation policies and procedures
• Full access to a work computer that meets minimum requirements
• Access to a high-speed and stable internet connection
• A quiet work environment free from distractions
• Willingness to install MSQ security software and 2FA app on the phone
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and problem-solving skills

Preferred Qualifications

* Experience working with multiple clients and products

• Knowledge of customer relationship management (CRM) software
• Experience with social media and community management
• Fluency in multiple languages
• Experience working in a remote or virtual environment

What We Offer

* The opportunity to work with some of the coolest clients around the world, including the NFL, Vimeo, and Topps!

• Flexible self-scheduling to fit your needs
• Access to 'Hot Gigs' postings exclusive to the arenaflex network
• Work from home in a quiet and distraction-free environment
• Competitive hourly rate, discussed during your first interview
• Paid orientation to ensure you're set up for success
• Opportunities for career growth and professional development

Work Environment

* Work from home in a quiet and distraction-free environment

• Access to a high-speed and stable internet connection
• Full access to a work computer that meets minimum requirements
• Ability to work in a fast-paced environment and adapt to changing priorities

Compensation and Benefits

* Competitive hourly rate, discussed during your first interview

• Paid orientation to ensure you're set up for success
• Opportunities for career growth and professional development
• Flexible self-scheduling to fit your needs
• Access to 'Hot Gigs' postings exclusive to the arenaflex network

How to Apply

If you're a customer support expert with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of talented Mods and take the first step towards a rewarding career with arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Pay Rates

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Apply for this job