Clinical Software Success Manager

Job Description:

• Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers.
• Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools.
• Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions.
• Capture, document and communicate client feedback to influence the release of enhancements and bug fixes.
• Partner with Enterprise Project Managers to facilitate implementation/integration projects.
• Lead customer onboarding and training to drive adoption and longterm success.
• Partner with internal customer support and technical support teams to help resolve client escalations and be an active participant in special projects.
• Present relevant client metrics and insights during customer business reviews with key stakeholders.

Requirements:

• Bachelor’s Degree (BA/BS) OR Registered Nurse
• 3 years or more of experience in implementing, onboarding and supporting clinical decision solutions with clinics and health systems of all sizes
• 3 years or more of demonstrated success in account management, customer success management or other business to business relationship engagements
• Working knowledge of clinical, research and/or electronic medical record workflow
• 3 years or more of experience managing multiple project timelines
• Preferred Qualifications: Registered nurse, Board-certified genetic counselor or similar clinical position that requires navigating patient clinical IT system workflows on a daily basis
• 2 or more years of experience using Epic systems and clinical decision support tools in hereditary cancer
• 2 years or more of experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience
• 1 year or more of project management experience
• 1 year or more of performing data analysis for healthcare or laboratory organizations

Benefits:

• Medical, Dental, Vision, Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

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