Experienced Customer Service Representative – Luxury Fashion Brand – Work From Home Opportunity
At arenaflex, we're on a mission to revolutionize the way we shop and interact with our customers. As a leading online shopping destination for fashion and style, we're seeking a driven, action-oriented candidate with a passion for customer happiness and previous experience working with luxury goods. If you're a people person with a knack for multitasking and a love for fashion, we want to hear from you!
About arenaflex
arenaflex is a Madison, Wisconsin-based company that's part of the arenaflex family of brands. We're a fully integrated subsidiary of arenaflex, and we're dedicated to providing women all over the world with the best collection of clothing from well-known and up-and-coming designers. Our curated and nuanced selection of ready-to-wear and accessories is fashion-forward, and we offer quick and free international shipping to over 165 countries.
The Role
As an Experienced Customer Service Representative, you'll be responsible for responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. You'll guide customers through the ordering procedure online and address post-order inquiries regarding delivery, billing, and shipping. You'll also have the opportunity to work with a range of software tools to address client inquiries and help consumers with both domestic and international concerns by working with outside shipping contractors.
Salary and Benefits
The salary for this full-time, direct hire employment is $19.00 per hour. Our call center is open every day from 7 am to 9 pm, and we require the ability to work various shifts, including nights, weekends, and holidays. Our compensation reflects the cost of labor across several US geographic markets, and the base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and we offer a full range of medical, financial, and/or other benefits, including equity, sign-on payments, and other forms of compensation.
Responsibilities
* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials.
- Guide customers through the ordering procedure online.
- Address post-order inquiries regarding delivery, billing, and shipping.
- Take advantage of a range of software tools to address client inquiries.
- Help consumers with both domestic and international concerns by working with outside shipping contractors.
Requirements
*
BASIC REQUIREMENTS
+ A high school graduation or its equivalent. + Two or more years of experience in the retail, service, or customer service industries. + Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders. + Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs. + Excellent organizational, time-management, and prioritization abilities. + Flexibility with a full-time schedule, including shift assignments on weekends and evenings. + A keen eye for detail and a high level of accuracy. + Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service. + A working knowledge of MS Office Suite and Internet Explorer.
PREFERRED QUALIFICATIONS
+ Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian.
What We Offer
* A dynamic and multitasking work environment.
- Opportunities for career growth and learning.
- A comprehensive benefits package, including medical, financial, and/or other benefits.
- A total compensation package, including equity, sign-on payments, and other forms of compensation.
- A chance to work with a leading online shopping destination for fashion and style.
How to Apply
If you're a motivated and customer-focused individual with a passion for luxury fashion, we want to hear from you! Apply now to join our team of Experienced Customer Service Representatives and take the first step towards a rewarding career at arenaflex. Apply for this job