Customer-Centered Change Management Speaker (EdTech)
Change is a constant in EdTech/software. Enhancements, workflow updates, and UI changes are necessary to maintain relevancy, but not every customer immediately sees the benefits, especially if the change doesn't directly improve their experience and makes them feel inconvenienced. How to we better manage our customers' expectations and experience with our software before, during, and after a major platform update while preserving the integrity of our overall product vision? What we’re looking for in a speaker: Expertise in customer‑focused change management — ideally someone who can speak to enabling customers through change and guiding them through the people side of adoption. Practical, actionable frameworks for navigating change and improving customer readiness. Session goals: - Equip our team with fresh strategies for enabling customers through product and process changes. - Share best practices to ensure customers are equipped, supported, and motivated to adopt new ways of working so they can achieve their intended outcomes. - Inspire the team with real‑world stories, examples, and tactical approaches. Strengthen resilience and readiness within customer‑facing roles. Date & Time: This session will be scheduled during our event taking place June 23–25, 2026, within the approximate window of 10:30 AM – 3:00 PM EST. Exact timing will be confirmed based on speaker availability. Apply tot his job Apply To this Job