Experienced Customer Service Representative – Utility Billing and Customer Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a valued member of our Finance and Customer Service team, you'll play a vital role in ensuring the satisfaction of our utility customers. If you're passionate about providing top-notch service, resolving complex issues, and working collaboratively with cross-functional teams, we want to hear from you!
About arenaflex
arenaflex is a dynamic organization dedicated to serving our community with integrity, compassion, and a commitment to excellence. Our team is passionate about making a positive impact on the lives of our customers, and we're seeking like-minded individuals to join our ranks. As a part of our Finance and Customer Service team, you'll have the opportunity to work with a talented group of professionals who share your values and are dedicated to delivering exceptional results.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in a part-time capacity. As a key member of our customer service team, you'll be responsible for providing exceptional service to our utility customers, resolving complex issues, and ensuring customer satisfaction. You'll work closely with other functional areas to resolve customer inquiries, investigate complaints, and provide timely follow-up to ensure customer satisfaction.
Key Responsibilities
- Provide exceptional customer service to utility customers via phone, email, and in-person interactions - Resolve complex customer complaints and issues in a timely and professional manner - Investigate customer complaints concerning services and billings, examining bills, meter readings, and related records to determine validity - Notify customers and appropriate personnel of findings and/or adjustments - Follow up on actions taken to ensure customer satisfaction - Write letters to businesses and customers in response to inquiries - Arrange for special pick-ups and contacts service workers regarding complaint work - Process new account requests for water, sewer, and garbage accounts and input appropriate data - Sort mail on a daily basis - Process work orders and service orders - Prioritize job duties and perform related work as necessary
Essential Qualifications
- High school diploma or equivalent - Experience in utility customer service and/or Central Square billing software is preferred - Knowledge of utility billing, municipal laws, policies, and practices - Knowledge of bookkeeping and clerical principles and methods - Ability to use Excel spreadsheets and Word documents - Ability to compose correspondence - Ability to communicate with irate customers in a courteous manner - Ability to calmly resolve customer inquiries and work well under stress - Ability to type and file - Ability to establish and maintain effective working relationships - Proficiency in Microsoft Office is required
Preferred Qualifications
- Experience working in a customer service role, preferably in a utility or municipal setting - Knowledge of Neptune Reading software - Ability to work in a fast-paced environment with multiple priorities - Excellent communication and interpersonal skills - Ability to work independently and as part of a team
Skills and Competencies
- Excellent customer service skills, with the ability to resolve complex issues in a timely and professional manner - Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders - Ability to work in a fast-paced environment with multiple priorities - Strong analytical and problem-solving skills, with the ability to investigate complex issues and provide timely resolutions - Ability to work independently and as part of a team - Proficiency in Microsoft Office, including Excel, Word, and Outlook
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Finance and Customer Service team, you'll have access to a range of training and development opportunities, including: - Ongoing training and development programs to enhance your skills and knowledge - Opportunities for career advancement and professional growth - Collaborative and supportive work environment - Recognition and rewards for outstanding performance
Work Environment and Company Culture
Our Finance and Customer Service team is a dynamic and collaborative group of professionals who share a passion for delivering exceptional customer service. We work in a fast-paced environment with multiple priorities, and we're committed to making a positive impact on the lives of our customers. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your values and are dedicated to excellence.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including: - Competitive hourly rate - Opportunities for overtime and bonuses - Comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and holidays - Retirement savings plan
How to Apply
If you're passionate about delivering exceptional customer service and working collaboratively with cross-functional teams, we want to hear from you! To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to our online application portal.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. We're proud to be an employer of choice for people from all backgrounds, and we're committed to making a positive impact on the lives of our customers and employees.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to the opportunity to discuss this role further. Apply Job! Apply for this job