Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual
Are you a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships? Do you have a strong background in insurance and a desire to work for a company that values its employees and the communities it serves? Look no further than arenaflex, a leading global insurance and reinsurance company with a rich history of innovation and excellence. As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you will be the first point of contact for new and existing customers, providing a quality customer service experience that builds rapport and encourages renewal/repeat business. You will work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary, conveying information efficiently, effectively, and appropriately to meet the needs of the customer.
About arenaflex
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, providing insurance, reinsurance, specialist advisory, and investment operations around the world. We are a company that values its employees and the communities it serves, and we strive to support our employees in living their lives to the fullest at home and at work.
Responsibilities
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, your responsibilities will include:
- Providing a quality customer service experience that builds rapport and encourages renewal/repeat business
- Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
- Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
- Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met
- Meeting or exceeding performance metrics, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
Requirements
To be successful in this role, you will need:
- A High School Diploma or equivalent; some college is a plus!
- A Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
- Bilingual: Fluent in English/Spanish Required
- 1 or more years of insurance sales/service experience desired; Customer Service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar, and multi-tasking skills
- US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
What We Offer
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you can expect:
- Competitive hourly pay ranging from $20 - $23 per hour, based on experience and education
- A comprehensive benefits package, including health, dental, and vision insurance, optional life, disability, and AD&D insurance, a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
- Opportunities for career growth and professional development
- A dynamic and supportive work environment that values diversity, equity, and inclusion
- A hybrid working schedule of 3 days in the office and 2 days remote, with the option to work from home
How to Apply
If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and professional development for all.
Caution: Employment Scams
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. We urge all applicants to be cautious and to only apply through our official online application portal. If you have any concerns or questions, please do not hesitate to contact us.
Contact Us
If you require any accommodation through the application process, please send an email to our recruitment team at [email protected]. We look forward to hearing from you!
No Agencies Please
arenaflex does not accept applications from agencies. We appreciate your understanding and cooperation in this matter.
Apply Now
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