Experienced Bilingual Customer Service Coordinator – Empowering Families with Access to Critical Childcare Resources
At arenaflex, we are dedicated to making a lasting impact in the lives of families by providing them with essential childcare resources. As a compassionate and detail-oriented Bilingual Customer Service Coordinator, you will play a vital role in supporting families in accessing critical childcare resources. This is a meaningful opportunity to advance your career in social services while making a real difference in the lives of those who need it most.
Why Join arenaflex?
* Competitive Pay: Earn $22 per hour and enjoy a rewarding career with arenaflex.
- Impactful Work: Make a real difference by supporting families with essential childcare resources.
- Growth Opportunities: Receive AIRS Certification to enhance your professional skills and advance your career.
- Convenient Work Setup: Enjoy fully remote training with a hybrid work setup in Framingham after training.
- Training Provided: Receive comprehensive training, Monday to Friday, 10 AM - 3 PM, to ensure you're ready to succeed.
Key Responsibilities:
As a Bilingual Customer Service Coordinator, you will be responsible for:
- Assessing family eligibility for childcare financial assistance and subsidy programs
- Providing clear, culturally sensitive information about available childcare options and local providers
- Accurately entering and managing data in online systems to maintain integrity and compliance
- Supporting families in navigating complex childcare systems with empathy and professionalism
- Collaborating with internal teams to ensure service quality and timely support
Requirements:
To be successful in this role, you will need:
- Minimum 1 year of experience in a Health and Human Services, Call Center, or Client Support role
- Bilingual fluency in English and one of the following: Spanish, Portuguese, or Creole
- Experience working with diverse communities and multilingual populations
- Familiarity with intake or eligibility processes in social service settings
Nice-to-Have:
* Prior work with childcare programs, family assistance services, or community outreach
- Exposure to case management systems or client databases
- Knowledge of Massachusetts childcare subsidy programs
Work Environment and Company Culture:
At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees. Our company culture is built on the principles of empathy, compassion, and professionalism. We believe in empowering our employees to make a difference in the lives of those we serve.
Compensation, Perks, and Benefits:
As a Bilingual Customer Service Coordinator, you will enjoy a competitive salary of $22 per hour. You will also have access to comprehensive training, professional development opportunities, and a hybrid work setup in Framingham after training.
How to Apply:
If you are a compassionate and detail-oriented individual who is passionate about making a difference in the lives of families, we encourage you to apply for this role. Please submit your application through our website or by contacting us directly.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
Apply Now:
Don't miss this opportunity to make a lasting impact in the lives of families. Apply now to become a Bilingual Customer Service Coordinator at arenaflex. Apply for this job