Middle Customer Support Specialist
GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams. What you’ll drive: Incident handling and troubleshooting Reproducing, analyzing, and resolving technical issues or escalating when necessary. Creating and managing incident tickets, ensuring SLA compliance. Collaboration and communication Working with internal teams (DevOps, QA, Product) to resolve problems. Acting as the first line of technical defense for clients with clear, professional communication. Monitoring and escalation Monitoring product stability and notifying relevant teams during urgent incidents. Escalating unresolved or blocked issues according to internal procedures. What makes you a GR8 fit: Must-have 1+ year of experience in technical support, preferably B2B. English B2+ and fluency in Russian or Ukrainian. Experience with Jira and Confluence. Strong client support and problem-solving skills. Ability to multitask and work shifts, including nights. Nice-to-have Experience with browser developer tools and interpreting web error codes. Knowledge of system logs (ELK), monitoring dashboards (Grafana), Cloudflare. Familiarity with standard IT processes (ITIL). Why you’ll love working here:
Benefits
Cafeteria — annual budget you allocate to: Sports
- Medical
- Mental health
- Home office
- Languages.
Work-life & support Paid maternity/paternity leave + monthly childcare allowance. 20+ vacation days, unlimited sick leave, emergency time off. Remote-first + tech support + coworking compensation. Team events (online/offline/offsite). Learning culture with internal courses + growth programs. Our culture & core values: GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST: we’re open, honest, and have each other’s backs. OWN YOUR GAME: we take initiative and own what we do. ACCELER8: we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED: we grow through challenges and stay curious. BULLETPROOF: we’re resilient, ready, and always have a plan. Apply To This Job