Customer Service Representative – Patient Experience Ambassador at arenaflex

Join arenaflex, a leading healthcare organization, as a Customer Service Representative – Patient Experience Ambassador. In this pivotal role, you will be the first point of contact for patients, families, and visitors, setting the tone for their experience at arenaflex. As a Customer Service Representative, you will be responsible for creating a welcoming environment, providing exceptional customer service, and ensuring that every interaction is a positive one.

About arenaflex

arenaflex is a world-renowned academic medical center, proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and we have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.

Job Summary

As a Customer Service Representative – Patient Experience Ambassador, you will be responsible for creating a positive experience for patients, families, and visitors. You will be the face of arenaflex, providing exceptional customer service, and ensuring that every interaction is a positive one. You will be responsible for creating ID badges for patients, families, and visitors, providing directions, assisting with parking validations, and attending to their needs.

Key Responsibilities

- Create a positive experience for patients, families, and visitors by providing exceptional customer service and ensuring that every interaction is a positive one. - Create ID badges for patients, families, and visitors upon entering the arenaflex hospital lobbies. - Provide directions as needed, assist with parking validations, and attend to the needs of patients, families, and visitors. - Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. - Execute departmental policy regarding HIPAA requirements and ensure that all patient information is kept private, confidential, and secure. - Make safety, customer service, care, and satisfaction the priority in every interaction. - Adhere to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members. - Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements. - Listen carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require. - Escort patients or family members when appropriate. - Assist with wheelchair transportation or anything needed to help our differently-abled patients. - Verify appointments in EPIC to validate parking. - Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system. - Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures. - Cover weekend and/or evening shifts as required.

Essential Qualifications

- Proficiency in English; multilingual skill is strongly preferred. - Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor. - Ability to multitask and utilize time-management skills. - Provide the highest level of customer service and promote a welcoming environment. - Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. - Ensures a clean, pleasant, and safe working environment. - Maintains professional attire and demeanor to project confidence with patients, families, and visitors.

Preferred Qualifications

- Prior Customer Service experience is helpful. - Commitment to the arenaflex's core values. - Ability to work independently and in a collaborative environment. - Ability to communicate effectively in both oral and written form. - Ability to recognize, analyze, and anticipate our patients', families', and visitors' needs.

Skills and Competencies

- Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor. - Ability to multitask and utilize time-management skills. - Strong customer service skills and ability to promote a welcoming environment. - Ability to maintain patient confidentiality and privacy. - Ability to work independently and in a collaborative environment.

Career Growth Opportunities and Learning Benefits

- arenaflex offers a comprehensive benefits package, including medical, dental, tuition remission, and more. - Opportunities for career growth and professional development. - Collaborative and dynamic work environment. - Recognition and rewards for outstanding performance.

Work Environment and Company Culture

- arenaflex is a world-renowned academic medical center, proud to serve South Florida, Latin America, and the Caribbean. - Our physicians represent more than 100 specialties and sub-specialties, and we have more than one million patient encounters each year. - Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. - We're the challenge you've been looking for.

Compensation, Perks, and Benefits

- Competitive salaries. - Comprehensive benefits package, including medical, dental, tuition remission, and more. - Opportunities for career growth and professional development. - Collaborative and dynamic work environment. - Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional patient experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Apply for this job