Strategy & Business Operations Associate

Role Overview: The Strategy & Business Operations team is a team of expert generalists - equal parts thought-partners to leadership and hands-on operators leading the company’s biggest cross-functional projects. Reporting to the Head of Strategy & Business Operations, this role owns its share of SKUTOPIA’s most complex and business-critical problems end-to-end. You’ll lead high-impact strategic projects, and provide hands-on generalist support across Growth, CS, and Operations. It’s a front-row seat to how a fast-scaling business actually runs - direct exposure to every part of the company and real influence on the outcomes. The perfect role for management consultants who want to become operators rather than advisors. Key Responsibilities: Own and lead cross-functional projects end-to-end - often as a hands-on builder rather than just a coordinator. For example, redesigning processes that span operations, customer success, and growth, building automations and agents to support them, and driving adoption across the teams involved. Lead the research, analysis, and synthesis on key strategic questions - turning data into clear recommendations that shape company-level direction. Support the OKR refresh cycle and shepherd business-level projects through to real impact - not just delivery. Partner closely with the Strategy & Business Operations Manager across their projects - including the company-wide Claude rollout they lead for non-tech teams. Work directly with the Head of Strategy & Business Operations and the CEO on special projects - capital raising, corporate development, and other strategic mandates. What skills & experience are beneficial: 1-3 years in management consulting. A quantitative academic background (STEM, economics, finance), start-up operations experience, and exposure to retail, logistics, robotic automation, or SaaS are a plus. Strong business acumen with a highly structured, logical, and analytical approach to problem solving. Highly developed analytical and technical skills, especially with Claude or other similar AI tools. Organisational rigour - comfortable owning multiple projects in parallel without things falling through the cracks. Exceptional communication skills, and confidence working with diverse groups of senior stakeholders. An unusual tendency to get sharper, not slower, when the pace picks up. Why work with SKUTOPIA? From day one, you'll be a key part of a fast-growing startup, challenged to take risks, think big and make a real impact, with plenty of support from the team around you. With strong growth ahead, this is a role with genuine breadth and variety where you can grow with us. We offer competitive remuneration, flexible working and an environment where you can do your best work. We're an equal opportunity employer and welcome people from all backgrounds. Bring your whole self to work, your perspective is genuinely valued here. We have two fulfilment centres and growing. Our Alexandria head office sits above our Sydney FC, so you'll actually see the results of your work going out the door. Our Melbourne FC has been making waves since opening last year, and is growing fast. Wherever you're based, Sydney, Melbourne or remote, you'll be part of a connected team that spans both sites. It's a buzzing, well-designed space with a warm culture where it's easy to connect with people. A few other perks for our Sydney team: a free barista coffee every day, 25% off our café menu and a corporate gym discount with PlusFitness right across the street. Melbourne and remote team members enjoy flexible working that lets you plan around your schedule and work in a way that suits you. What's next? If you're keen to find out more, apply now with your resume and cover letter and we'll be in touch soon. There will be an initial ‘getting to know you’ meeting to provide more detail about the role and answer your questions. We may then provide a skills based task followed by a final interview. Apply To This Job