Experienced Customer Service Representative (Change of Agent) – Remote USA R0049353 at arenaflex
Join arenaflex, a global leader in professional information, software solutions, and services, as a Customer Service Representative (Change of Agent) and play a crucial role in supporting our clients and enhancing their experience during their initial onboarding. In this dynamic and collaborative environment, you will efficiently manage the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary. This is a remote position, and you will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service.
About arenaflex
arenaflex is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. arenaflex reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84
arenaflex secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
Job Description
As a Customer Service Representative (Change of Agent), you will be responsible for:
Key Responsibilities:
- Efficiently manage the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary.
- Prepare and file change and resignation of agent documents with various Secretaries of State, both online and via PDF, as required by each jurisdiction. Communicate effectively with teammates regarding any hold-ups or issues in the Change of Agent process.
- Manage and track the status of ongoing projects and submitted filings.
- Conduct entity compliance audits using Secretary of State websites and other agency resources (e.g., Department of Insurance).
- Maintain filing fee and requirement reference charts; update the forms library and state web links as needed.
- Assist the manager in training new and existing employees; support other areas in the Client Services and Registered Agent Departments as needed.
- Develop, maintain, and update knowledge about the department, services, company, industry, and related departments such as sales, marketing, and accounting.
- Perform other duties as assigned.
Essential Qualifications:
- Bachelor’s degree and/or 2 years equivalent experience in customer service or legal industry.
- Must be Intermediate level skills with MS Office; Word, Excel, and Outlook are required.
Preferred Qualifications:
- Effective communication (verbal and written); keeps open and respectful lines of communication; treats others with respect and dignity.
- Analytical critical thinking and problem-solving skills.
- Highly detail-oriented with strong organizational skills.
- Ability to work independently, in a team environment, and with minimal supervision.
- Capable of multitasking and managing multiple time-sensitive projects in a fast-paced, high-energy environment.
- Knowledge of general corporate procedures and/or willingness to learn.
- Skilled in gathering, organizing, analyzing, and compiling data.
- Maintains flexibility, manages time effectively, and demonstrates consistent attendance and punctuality.
- Shares information and knowledge to assist coworkers; develops relationships with clients and manages expectations.
- Identify ways to increase efficiency and simplify processes.
- Makes responsible financial decisions for the company and clients.
- Maintains professionalism, a positive attitude, and a professional demeanor and appearance.
- More interested in the solution than the problem.
Benefits and Programs:
arenaflex offers great benefits and programs to help meet your needs and balance your work and personal life, including:- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave