Experienced Customer Experience Representative – Wichita

Join arenaflex, a leading mobility company, in its mission to provide exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in delivering outstanding service to our customers, ensuring their satisfaction, and driving business growth. This exciting opportunity is located at our remote facility in Wichita, Kansas, and offers a competitive salary package, commensurate with experience.

About arenaflex

arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and has frequently been named one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we are committed to our shared vision of being the world's best and most trusted mobility company. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks.

Job Summary

As a Customer Experience Representative, you will be responsible for providing superior, friendly, and efficient transactions to our customers. You will facilitate the rental process through verification and documentation of all necessary driver information, ensuring an efficient and timely rental and return experience. This role requires a strong and diverse skillset, including excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

* Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer problems
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training

Schedule

* Sunday: 3:30pm – 12:30am

• Monday: 3:30pm – 12:30am
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 3:30pm – 12:30am
• Friday: 3:30pm – 12:30am
• Saturday: 3:30pm – 12:30am

Benefits and Perks

* Competitive salary package, commensurate with experience

• Paid time off
• Employee rental car discounts
• Retirement savings plan, including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities

Qualifications

* Must be at least 18 years old

• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Why Join arenaflex?

* arenaflex is a leader in the mobility industry, with a commitment to innovation and customer satisfaction

• Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks
• We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development
• Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected

Equal Opportunity Employer/Disability/Veteran

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued and respected. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected].

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply To This Job Apply for this job