Professional Advice Response Evaluator – Remote

About the Company

TELUS International is a global leader in customer experience (CX) and digital solutions, specializing in the design, build, and delivery of next-generation solutions for global and disruptive brands. We provide digital CX, advisory services, trust & safety, content moderation, and AI data solutions to clients worldwide, helping them innovate and grow their businesses.

Job Description

We are seeking a highly detail-oriented and analytical Professional Advice Response Evaluator to join our remote team. In this role, you will play a crucial part in improving the quality and safety of AI-generated content by evaluating responses related to professional advice across various domains, including legal, medical, financial, and technical fields. Your expertise will directly contribute to enhancing AI model performance and ensuring responsible and accurate information delivery to users. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere in the UK.

Key Responsibilities

• Evaluate AI-generated responses for accuracy, relevance, safety, and helpfulness, specifically within professional advice contexts.
• Identify and flag potentially harmful, incorrect, or misleading information.
• Provide clear, concise, and constructive feedback on AI model performance.
• Adhere to strict quality guidelines and annotation standards.
• Analyze complex information and make informed judgments based on established criteria.
• Maintain high levels of productivity and quality in a fast-paced environment.
• Participate in calibration sessions and ongoing training to ensure consistent evaluation.
• Contribute to the continuous improvement of evaluation guidelines and processes.

Required Skills

• Excellent analytical and critical thinking skills.
• Proven ability to evaluate content for accuracy and safety.
• Strong written communication skills in English.
• High level of attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency with online tools and web research.
• Demonstrable understanding of ethical considerations in AI and content moderation.

Preferred Qualifications

• Bachelor's degree in a relevant field (e.g., Law, Medicine, Finance, Journalism, Linguistics).
• Previous experience in content moderation, data annotation, or quality assurance.
• Familiarity with AI and machine learning concepts.
• Experience working with diverse information sources and verifying facts.

Perks & Benefits

• Competitive salary and performance-based incentives.
• 100% remote work flexibility.
• Opportunities for professional development and training in AI evaluation.
• Supportive and collaborative team environment.
• Contribution to cutting-edge AI technology.
• Flexible working hours (within project requirements).

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