Customer Service Representative (Healthcare Account) - PH
Customer Service Representative (Healthcare/Telehealth) Industry: Healthcare / Telehealth – Weight Loss Treatment Location & Time Zone: United States (operates on Pacific Time) Client Overview The client is a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including Semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily. Role Objective The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups. Duties and Responsibilities include, but are not limited to: 1. Perform accurate data entry, including completing intake forms and scheduling appointments 2. Contact patients to obtain missing information or request additional documentation 3. Upload patient information to the RX portal and coordinate medication submissions 4. Share shipment tracking numbers with patients once medications are dispatched 5. Handle patient communications, including FAQs, feedback, concerns, and general inquiries 6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams 7. Ad hoc tasks Qualifications:
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Tools & Systems: (Client is willing to train)
- Monday.com (CRM)
- RX Portal
- FedEx Tracking System
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
Benefits:
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: 8:00 AM - 5:00 PM PST Location: This is a remote job Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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Salary: Starts at ₱28,00/month with HMO up to ₱30,000 a month Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. \n \n₱28,000 - ₱30,000 a month \n Apply To This Job