Experienced Brand Representative & Live Chat Support Specialist – Imaging & Print Industry

Are you a customer-centric individual with a passion for photography, videography, and print? Do you have excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding service? If so, we invite you to join arenaflex, a leading marketing agency for tech brands, as a Brand Representative and Live Chat Support Specialist for a renowned imaging and print brand.

About arenaflex

arenaflex is a dynamic and innovative marketing agency with 25 years of experience working with leaders in the technology market. Our team is passionate about photography and committed to delivering exceptional customer experiences. We're looking for a talented and enthusiastic individual to join our team and help us drive success in the imaging and print industry.

Job Summary

As a Brand Representative and Live Chat Support Specialist, you will play a pivotal role in providing exceptional customer support and assistance through in-person and real-time chat interactions. You will be the face of our imaging and print brand, engaging with customers, resolving issues, and building relationships in-store. Your excellent communication skills, knowledge of DSLR/Mirrorless cameras and print, problem-solving abilities, and commitment to delivering outstanding service will be instrumental in ensuring a positive experience.

Responsibilities

* Engage with customers via chat to provide prompt, polite, and informative support

• Maintain a deep understanding of the company's products, services, and policies to provide accurate and comprehensive assistance
• Effectively handle customer inquiries, resolve issues, and address concerns with empathy and professionalism
• Provide reports on chats you handle to give us a better insight into customer and query trends
• Train in-store staff to a level where they feel confident in demonstrating the brand's products and services when you are not around
• Participate in events and activations to promote the brand and engage with customers
• Collaborate with the team to develop and implement strategies to improve customer satisfaction and loyalty

Key Requirements

* Proven experience as a Live Chat Operator or Customer Service Representative

• Exceptional written and verbal communication skills with a strong command of grammar and spelling
• Excellent problem-solving and decision-making abilities
• A genuine passion for photography, videography, and/or print
• A customer-focused mindset with a genuine enthusiasm for providing outstanding service
• Adaptability, patience, and the ability to work independently and as part of a team
• A positive attitude and big personality
• Ability to learn quickly and a drive for self-development
• Valid Driving License with the ability to travel all over the country when required

What does this role offer you?

* Flexibility of shifts where possible

• A chance to work with a leading imaging and print brand
• An opportunity to be part of a team that is passionate about photography
• Competitive compensation package, including a salary of £11.50-£15 per hour, depending on the role
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A chance to make a real difference in the lives of our customers

Work Environment and Company Culture

arenaflex is a friendly and inclusive team that values diversity, creativity, and innovation. We believe in fostering a positive and supportive work environment that encourages collaboration, open communication, and continuous learning. Our team is passionate about photography and committed to delivering exceptional customer experiences. We're looking for someone who shares our values and is eager to contribute to our mission.

Compensation and Benefits

* Competitive salary of £11.50-£15 per hour, depending on the role

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A chance to make a real difference in the lives of our customers
• Flexible working hours and remote work options
• Access to training and development programs
• A comprehensive benefits package, including health insurance, pension scheme, and paid time off

How to Apply

If you're a motivated and customer-centric individual with a passion for photography, videography, and print, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

What are the next steps if you are successful with your application?

If your application is successful, we will invite you to a screening call to get to know you better. If you progress to the next stage, we will invite you to an in-person interview. Once all interviews have been conducted, we will let you know if you were successful and organize a training session before you start.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards an exciting career opportunity with arenaflex! Apply for this job