Experienced Associate Customer Success Manager – School Fundraising and Spiritwear Order Management
At arenaflex, we're a vibrant, mission-driven organization that empowers schools across the nation through innovative and engaging fundraising services. We're committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We're a fun and exciting place to work, where every day brings new opportunities to make a difference!
Join Our Team and Help Us Achieve Our Mission
We're excited to announce an opportunity for an Associate Customer Success Manager to join our Gear team. As a key member of our team, you'll play a vital entry-level role supporting school clients and learning the ropes of spiritwear order management. This position is designed as a training track to prepare you for a fully independent Customer Success Manager (CSM) role. If you're detail-oriented, client-focused, and excited to kick-start your career in customer success, we want to hear from you!
About the Role
As an Associate Customer Success Manager, you'll assist experienced CSMs with key administrative tasks, order tracking, and internal coordination—all while building meaningful relationships and developing the skills to own client campaigns. With a strong growth mindset and a passion for hands-on learning, you'll help ensure our schools have an excellent experience from start to finish.
Key Responsibilities:
* Participate in a structured training program to prepare for the CSM role
- Shadow and learn from experienced CSMs in client communication, order management, and sales strategy
- Manage administrative aspects of spiritwear orders: quotes, mockups, invoices, and timelines
- Communicate with internal teams (design, product, operations) to ensure order accuracy and progress
- Support client accounts during team absences and begin taking ownership of simpler campaigns
- Maintain accurate records and support reporting on orders, client activity, and team performance
- Collaborate cross-functionally with sales, product, and creative teams to strengthen processes
- Contribute to the efficiency and scalability of the Gear team by reducing turnaround time and boosting team capacity
What We're Looking For:
* Bachelor's degree (or pursuing one) or equivalent work experience
- Clear, confident communication skills—both written and verbal
- Detail-oriented mindset with strong organizational skills
- Ability to take initiative and follow through reliably
- Adaptability and openness to feedback in a fast-paced environment
- Enthusiasm for learning and a desire to grow within the customer success field
Our Work Environment:
* Technology: A MacBook for your time at arenaflex & a monthly phone allowance
- Benefits: Medical, Dental, and Vision insurance, plus 401k matching
- Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave
Compensation:
* $35,000-$40,000 base pay + commission
Why Join arenaflex?
* We're a fun and exciting place to work, where every day brings new opportunities to make a difference!
- We're committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world.
- We offer a comprehensive training program to prepare you for a fully independent CSM role.
- We're passionate about helping schools across the nation through innovative and engaging fundraising services.
Ready to Join Our Team?
If you're excited about this opportunity and want to join our team, please submit your application. We can't wait to hear from you!
Apply Now!
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