Experienced Technical Customer Support Specialist – Remote Proctoring and Certification Exam Coordination

At arenaflex, we're on a mission to revolutionize the way we deliver exams and certification programs. As a key member of our Global Learning Services (GLS) team, you'll play a vital role in maintaining the academic integrity of our performance-based exams. If you're passionate about delivering exceptional customer experiences and ensuring the highest level of security and integrity in our certification programs, we want to hear from you.

About arenaflex

arenaflex is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With a presence in over 40 countries, our associates work flexibly across various work environments, from in-office to fully remote, depending on the requirements of their role. We're a leader in open source because of our open and inclusive environment, where creative, passionate people can contribute their ideas, help solve complex problems, and make an impact.

Our Culture

arenaflex's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.

Job Summary

We're seeking an experienced Technical Customer Support Specialist to join our Remote Proctoring team in Brno, Czech Republic. As a key member of our team, you'll be responsible for maintaining the academic integrity of our performance-based exams by validating credentials of exam participants and monitoring them remotely. You'll work closely with our back-end exam support team to ensure that candidates receive the best possible experience.

Key Responsibilities:

* Validate the identity of candidates to ensure the integrity of our certification programs

• Effectively manage multiple simultaneous certification exams, ensuring timely start and completion of each individual exam session
• Monitor candidates with vigilance and intervene in the event of protocol variances, escalating to manager as appropriate
• Coordinate with the Exam Support team to facilitate technical assistance to exam participants
• Identify and assess queries so that the response is consistent with the Certification team's guidance
• Provide accurate, valid, and complete information by using the right methods and tools
• Keep records of interactions and follow communication of procedures, guidelines, and policies

What We're Looking For:

* 3+ years of customer-facing experience with global customer exposure in a support role

• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English, with additional language skills a plus
• Fast typing skills with high accuracy
• Advanced technical skills with browsers and network trouble shooting
• Detail-oriented with respect for academic integrity
• Ability to handle multiple priorities and manage time effectively

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to work on high-profile projects and contribute to the success of our certification programs

Equal Opportunity Policy (EOP)

arenaflex is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

How to Apply:

If you're passionate about delivering exceptional customer experiences and ensuring the highest level of security and integrity in our certification programs, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between arenaflex and the recruitment agency or party requesting payment of a fee.

Accommodations for Individuals with Disabilities:

arenaflex supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, please email [insert contact email]. General inquiries, such as those regarding the status of a job application, will not receive a reply. Apply for this job