Experienced Sector Lead, TMT & Channel & Customer Research – Empowering Insights for Wall Street and Corporate Clients

Are you a seasoned industry expert with a passion for delivering actionable insights to drive business decisions? Do you have a deep understanding of the Technology, Media, and Telecom (TMT) sector, with a proven track record of leading research teams and driving project execution? If so, we invite you to join arenaflex as a Sector Lead for TMT, Channel & Customer Research, where you will play a critical role in shaping and scaling our differentiated research product for Wall Street and corporate clients.

About arenaflex

arenaflex is a leading provider of market intelligence and search built on proven AI, empowering professionals to make smarter decisions through trusted insights. With a universe of public and private content, including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content, arenaflex delivers insights that matter. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, arenaflex is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

About the Team

The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role

As a Sector Lead for TMT, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers.

Key Responsibilities:

* Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.

• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Essential Qualifications:

* 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.

• Significant experience (4+ years) covering Technology, Media, and Telecom industries, with deep expertise in understanding industry-specific dynamics, disruptive technologies, key players, competitive landscapes, and rapidly evolving trends such as cloud computing, semiconductors, digital media, software, and telecom infrastructure.
• Strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• Recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• Client-focused and adept at translating investor and corporate client questions into actionable research projects.
• Exceptional analytical and critical-thinking skills and proficiency in leveraging tools like arenaflex and Tableau.
• Excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• Maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

Preferred Qualifications:

* Proven track record of delivering high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers.

• Experience with project management tools, such as Asana, Trello, or Jira.
• Familiarity with arenaflex's platform and tools, including Expert Transcript Library and 1×1 Call Services.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

What We Offer:

* Competitive salary range: $115,000 – $135,000

• Performance-based bonus
• Equity
• Generous benefits program
• Opportunity to work with a leading provider of market intelligence and search built on proven AI
• Collaborative and dynamic work environment
• Professional development and growth opportunities

About arenaflex's Culture:

arenaflex is an equal-opportunity employer, committed to a work environment that supports, inspires, and respects all individuals. We believe in fostering a culture of inclusivity, diversity, and creativity, where employees can grow and thrive. Our team is passionate about delivering exceptional results and making a meaningful impact in the market.

How to Apply:

If you are a motivated and experienced industry expert looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @arenaflex.com email address. If you're unsure about a job posting or recruiter, verify it on our Careers page. If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of arenaflex, please contact us. Your security and trust matter to us. Apply for this job