Customer Service Representative Cigna Healthcare
Summaryâ¯
The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Medical Proclaim Provider team seeks dedicated, compassionate, and empathetic Customer Service Representatives, who are genuinely interested in helping people at some critical points of their lives, to join our team. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.â¯
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Responsibilities
- Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
- An average of 50+ calls are expected daily.â¯â¯
- Take inbound calls while toggling through several applications on multiple screens.â¯â¯
- Attend 100% of trainings, and the first 90 days of employment.â¯â¯
- Resolve customer complaints through independent problem-solving skills and one-call resolution.â¯â¯
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.â¯â¯
- High School diploma or equivalentâ¯
- 1 year of customer service experience is requiredâ¯
- A dedicated workspace with no distractions is requiredâ¯
- Intermediate proficiency in Microsoft Outlook
- Knowledge of Medical Terminology a PLUS
- Excellent written and oral communication skills