User Experience Designer | Customer Retention & Loyalty

Title: User Experience Designer Location: Remote Job Type: Contract (12 Months) Compensation: $56.39 - $67.66/hr Industry: Retail About The Role We are partnering with a leading national retailer to identify a User Experience (UX) Designer to support key product initiatives focused on customer retention, loyalty, and repeat engagement. This role will contribute to enhancing both pre- and post-purchase experiences, with a particular focus on returns, replenishment, and ongoing customer interaction journeys.

Job Description

A portfolio submission is required for consideration. The UX Designer will play a critical role in shaping end-to-end customer experiences across returns and repeat engagement product areas. This includes supporting journeys such as replenishment, repeat purchasing, returns processing, and issue resolution. The designer will help identify opportunities to simplify workflows, reduce friction, and create intuitive digital experiences that enhance customer satisfaction and drive business outcomes. Working in a highly collaborative environment, this individual will partner closely with Product, Engineering, Research, Data Science, Content, Accessibility, and Business stakeholders to translate customer needs, business goals, and technical requirements into scalable, user-centered solutions.

Key Responsibilities

Include

• Designing user flows, wireframes, prototypes, and high-fidelity designs across web and mobile platforms
• Contributing to discovery, concept development, validation, and delivery across the product lifecycle
• Identifying opportunities to improve existing experiences and support new feature development
• Collaborating cross-functionally to align priorities and deliver high-impact customer experiences
• Participating in UX critiques and design workshops to ensure quality, consistency, and adherence to design systems
• Applying research insights and data to inform design decisions and recommendations
• Exploring and leveraging AI-powered tools to enhance workflows and identify experience improvements
• Ensuring designs align with accessibility standards and best practices

Qualifications

Required Qualifications:

• 5+ years of experience designing customer-facing digital products, preferably within eCommerce, retail, transactional, account management, or service-based experiences
• Strong portfolio demonstrating user-centered design, interaction design, and end-to-end product design lifecycle work
• Experience designing and improving web and mobile experiences
• Proficiency in creating user flows, wireframes, prototypes, and high-fidelity designs using modern design tools
• Strong communication and presentation skills with the ability to articulate design decisions and collaborate effectively with stakeholders
• Experience working in cross-functional, agile environments alongside Product and Engineering teams
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment
• Strong problem-solving skills with the ability to synthesize qualitative and quantitative data into actionable insights
• Experience working within established design systems and accessibility standards
• Comfort leveraging emerging technologies, including AI tools, to improve design efficiency and outcomes

Preferred Qualifications:

• Experience designing retail or eCommerce experiences related to replenishment, subscriptions, loyalty programs, or returns
• Familiarity with experimentation frameworks, including A/B testing and iterative optimization
• Experience designing for responsive platforms, including web, iOS, and Android
• Knowledge of WCAG accessibility standards and inclusive design principles
• Ability to balance user experience goals with technical, operational, and business constraints

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/. How To Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! #ZR #IT.Indeed Apply To This Job