Bilingual Customer Service Representative

FUJIFILM Canada is a company that innovates in various sectors, and they are seeking a Bilingual Customer Service Representative to manage inquiries and coordinate shipments. In this role, you will play a key part in resolving customer issues and ensuring satisfaction through effective communication and organization.

Responsibilities

• Communicate professionally with customers via phone, email, and chat
• Manage the Customer Service email inbox, ensuring timely and accurate responses to all inquiries
• Follow up on customer requests after initial contact to ensure needs are fully met and any outstanding issues are resolved
• Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system
• Conduct regular follow-ups on open tickets every two weeks to monitor progress and address unresolved matters
• Generate shipment numbers for the Lab to facilitate re-shipment of returned orders
• Provide the 3PG team with weekly backorder reports
• Submit billing adjustments through the FAN (Financial Accounting System)
• Track shipments both internally and externally, investigating and resolving short shipment claims
• Create and issue return authorization numbers as needed
• Process Speedy invoices and credits for the Finance Department
• Support other Customer Service team members with daily tasks as required

Skills

• Fluent in both English and French
• 1-3 years of experience in a customer service or administrative role, preferably working with both retailers and end users
• Strong customer service skills, including active listening, problem-solving, and conflict resolution
• Exceptional organizational and interpersonal skills
• Ability to interact professionally, take ownership of issues, and follow through to resolution
• Proficient computer skills, including accurate data entry and the ability to learn and use various software applications effectively
• Excellent verbal and written communication skills in both English and French are required
• Previous experience working with SAP is a strong asset

Benefits

• Annual performance-based bonus in accordance with the Annual Corporate Performance Bonus Plan
• Comprehensive benefits package that includes extended health, dental, and vision coverage
• Defined contribution pension plan
• Paid vacation, personal and sick days
• Wellness programs to support your overall well-being
• Exclusive discounts on Fujifilm products
• Permanent hybrid work model, allowing you to split your time between working remotely from home and collaborating onsite at our Mississauga office

Company Overview