Inside Sales Representative

Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). They are seeking an Inside Sales Representative to drive profitable sales growth within an assigned territory, manage customer relationships, and ensure customer satisfaction.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned accounts
• Serve as the primary point of contact for customers, ensuring their needs are met and exceeded
• Identify opportunities to upsell and cross-sell products and services that align with customer needs
• Develop strategies to increase revenue and drive year-over-year growth within assigned accounts
• Proactively engage with customers to understand their evolving needs and ensure satisfaction
• Implement strategies to retain high-value customers and reduce churn
• Act as a trusted advisor to customers by providing tailored solutions to address their challenges
• Collaborate with internal teams to resolve customer issues promptly and effectively
• Manage accounts transferred from the Business Development team and build strong relationships with these new customers
• Create and execute plans to nurture and grow new accounts
• Meet and exceed KPIs related to customer interactions, call time and value-added activities
• Maintain accurate records of customer interactions and account activities in the CRM system

Skills

• 1+ years of experience in account management, inside sales, or customer relationship roles
• Strong communication and interpersonal skills with a focus on building lasting relationships
• Ability to identify customer needs and recommend appropriate solutions
• Results-oriented with a track record of achieving and exceeding goals
• Proficient in using CRM software and other sales tools
• Excellent organizational and time-management skills
• Strong presentation skills
• Microsoft Office skills: Word, Power Point, Outlook and Excel
• B2B sales experience preferred
• Bachelor's degree preferred

Benefits

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays

Company Overview