Customer Service & Maintenance Technician – $35/hr – arenaflex Distribution Center Operations

About arenaflex – A Leader in Retail Pharmacy and Health Services

arenaflex is a pioneering force in the retail pharmacy and health‑care industry, with a legacy that spans more than a century and a half. Operating nearly 9,000 stores across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves close to 10 million customers each day, delivering essential pharmacy, health‑care, and convenience services. Our mission is simple yet powerful: to improve lives through better health. By combining a robust omnichannel presence with cutting‑edge technology, arenaflex ensures that every customer—whether they walk into a store, call a service line, or shop online—receives a seamless, reliable experience.

Why This Role Matters

As a Customer Service & Maintenance Technician at arenaflex, you will be the backbone of our Distribution Center (DC) operations. Your work will keep critical equipment running smoothly, support the safety of the workplace, and directly impact the ability of our stores to deliver products to customers on time. This is a hands‑on role that blends technical expertise with a commitment to service excellence, offering you the chance to grow within a dynamic, purpose‑driven organization.

Key Responsibilities

• Perform scheduled preventive maintenance tasks and minor repairs on material‑handling and other distribution equipment.
• Utilize the Modernized Support Management System (MSMS) to generate and track maintenance work orders, ensuring compliance with manufacturer recommendations and industry best practices.
• Collaborate with the Senior Maintenance Specialist to conduct preventive, corrective, and predictive maintenance on advanced automated machinery.
• Identify, report, and remediate potential safety hazards related to material‑handling equipment or the distribution environment, maintaining a zero‑incident workplace.
• Assist the Open Door Manager with accommodations for employees with disabilities or veterans, fostering an inclusive work environment.
• Lift and maneuver components weighing up to 80 lb, and perform physically demanding tasks such as bending, stooping, and climbing ladders when required.
• Maintain accurate documentation of all maintenance activities, including parts used, labor hours, and equipment downtime.
• Participate in continuous‑improvement initiatives, suggesting upgrades or process changes that enhance equipment reliability and operational efficiency.

Essential Qualifications

• Associate’s degree in Electrical or Mechanical Technology, or equivalent military training.
• At least 2 years of hands‑on maintenance experience in a warehouse, distribution, or manufacturing environment, or 4 years of experience in a similar setting with a focus on automation.
• Working knowledge of electrical power systems, including single‑phase and three‑phase circuits, motors, and control devices.
• Minimum six months of experience with Programmable Logic Controllers (PLCs) and related programming standards.
• Familiarity with PLC troubleshooting, data acquisition, and integration of sensors, servo drives, and variable‑frequency drives.
• Ability to work at heights (up to 100 ft) and in confined spaces safely.
• Physical capability to lift, carry, and position equipment up to 80 lb and perform repetitive motions such as bending, twisting, and standing for extended periods.

Preferred Qualifications

• Certification in Electrical or Mechanical Technology (e.g., IEC, NATE).
• Experience with predictive maintenance tools such as vibration analysis, thermography, or condition‑monitoring software.
• Background in a regulated environment (e.g., pharmaceutical, food‑grade) where strict compliance and documentation are required.
• Demonstrated ability to read and interpret technical schematics, wiring diagrams, and equipment manuals.
• Strong problem‑solving skills with a track record of reducing equipment downtime.

Core Skills & Competencies

• Technical Proficiency: Hands‑on expertise with electrical and mechanical systems, PLC programming, and troubleshooting.
• Safety Mindset: Commitment to OSHA standards and proactive identification of hazards.
• Communication: Clear verbal and written reporting of maintenance activities and safety concerns.
• Team Collaboration: Ability to work closely with senior technicians, operations managers, and cross‑functional teams.
• Adaptability: Willingness to respond to urgent service calls and adjust priorities as business needs evolve.
• Continuous Learning: Eagerness to stay current with emerging technologies and industry best practices.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a member of our maintenance team, you will have access to:

• On‑the‑job training with seasoned senior technicians and engineers.
• Certification programs for advanced PLC programming, robotics, and predictive maintenance.
• Leadership development pathways that can lead to supervisory or specialist roles within the distribution network.
• Cross‑functional exposure to logistics, supply chain, and store operations, broadening your industry perspective.
• Mentorship programs that pair you with experienced professionals to accelerate skill acquisition.

Work Environment & Culture at arenaflex

Our distribution centers are fast‑paced, technology‑driven environments where safety, teamwork, and innovation are core values. arenaflex fosters a culture that celebrates diversity, encourages open communication, and supports work‑life balance. Employees enjoy:

• A collaborative atmosphere where ideas are welcomed and recognized.
• Regular safety briefings, wellness programs, and ergonomic assessments.
• Employee resource groups that promote inclusion for veterans, individuals with disabilities, and other under‑represented communities.
• Flexible scheduling options to accommodate personal commitments.
• Recognition programs that reward outstanding performance and continuous improvement.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $35, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• Retirement savings plans with company matching contributions.
• Paid time off, holidays, and sick leave.
• Employee discount programs for store purchases and pharmacy services.
• Tuition reimbursement and career‑advancement scholarships.
• Wellness incentives such as gym membership discounts and mental‑health resources.
• Transportation assistance and parking subsidies for shift workers.

How to Apply

If you are ready to bring your technical expertise, safety focus, and customer‑service mindset to a company that values both people and performance, we want to hear from you. Join arenaflex and become part of a team that makes a tangible difference in the health and well‑being of millions of customers every day.

Apply Now – Start Your Journey with arenaflex!